Key Responsibilities: -
Quality Management & Governance Develop, implement, and monitor quality frameworks, standards, and controls for GL/AP/AR processes.
Ensure compliance with client requirements, organizational policies, SOPs, and regulatory guidelines.
Conduct regular quality reviews and governance meetings to assess performance and identify improvement opportunities.
Drive standardization and best practice adoption across teams.
Audit & Compliance.
Plan and execute transaction audits, process audits, and quality assessments.
Identify process gaps, risks, and compliance deviations.
Conduct root cause analysis and implement corrective and preventive actions (CAPA).
Support internal, external, and client audits and ensure timely closure of observations.
Performance Monitoring & Reporting Analyze quality metrics, audit findings, defect trends, and process performance data.
Develop and present quality dashboards, scorecards, and management reports.
Provide actionable insights to improve process efficiency, accuracy, and customer experience.
Track and report performance against agreed quality KPIs and SLAs.
Continuous Improvement & Transformation Lead improvement initiatives using Lean, Six Sigma, and quality methodologies.
Identify automation and digitization opportunities to improve efficiency and reduce defects.
Support transformation and operational excellence initiatives within the GL/AP/AR function.
Monitor and report the impact and benefits of improvement projects.
Stakeholder Management Collaborate with Operations, SMEs, Client Stakeholders, and Leadership teams to drive quality objectives.
Present quality insights, improvement opportunities, and performance updates during governance reviews.
Act as a trusted advisor on quality-related matters and process enhancement initiatives.
Team Leadership Lead, coach, and mentor Quality Leads and quality team members.
Drive capability-building, succession planning, and employee engagement initiatives.
Conduct performance reviews and provide ongoing feedback and development support.
Foster a culture of accountability, continuous learning, and operational excellence.
Education Bachelor's Degree in Commerce, Finance, Accounting, Business Administration, Economics, or related discipline.
Management, COPC, ISO, or Process Excellence certification.
Internal Audit certification will be an added advantage.
Experience 7 -12 years of overall experience in Finance & Accounting, Shared Services, BPO, or BPM environments.
Minimum 4/5 years of experience in Quality Management, Process Excellence, Audit, or Compliance functions.
Strong experience in GL/AP/AR processes.
Experience managing client-facing quality governance and continuous improvement programs.
Proven track record of delivering quality improvements and business outcomes.
Skills & Competencies: -
Functional Competencies Strong understanding of GL/AP/AR processes, controls, and compliance requirements.
Knowledge of quality management systems, audit methodologies, and control frameworks.
Expertise in Root Cause Analysis (RCA), CAPA, Risk Assessment, and Process Improvement techniques.
Advanced analytical and problem-solving skills.
Transactional Quality Work Experience – 5 Years Plus.
FNA – AP/AR /GL - Any Two Towers.
Client Facing Role: - Yes
Team Role: - AM/Lead – 5/7 Team Members.
Shifts: - UK – 12-9 PM /1-10 PM IST.