Your Role
The DIOPS Deployment Engineer is responsible for the hands-on provisioning and delivery of servers to customers. Working within the DIOPS team and reporting to the DIOPS Regional Manager, the role executes the full delivery workflow, from order intake to customer handoff, ensuring each server is configured correctly, tested, and delivered within the timeframe agreed at the point of sale.
This is an execution-focused technical role. The ideal candidate is fast, precise, and process-driven: comfortable working with server hardware and data center environments, disciplined about following runbooks and keeping delivery records accurate, and proactive in flagging anything that puts a delivery window at risk.
What You'll Be Doing
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Provision and deliver servers to customers within the delivery timeframes agreed at the point of sale;
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Execute the full provisioning workflow: hardware configuration and validation, firmware updates, RAID setup, OS installation (Linux and Windows Server), network configuration, and IPMI/BMC access setup;
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Run pre-delivery checks and validation to ensure every server is handed off to the customer fully functional and to standard;
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Coordinate with data center teams and remote hands for physical tasks such as racking, cabling, and component swaps;
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Prioritize daily work according to agreed delivery windows and direction from the DIOPS Tech Lead.
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Track the status and deadline of every order assigned to you and organize your work to meet each agreed delivery window;
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Immediately flag to the DIOPS Regional Manager any order at risk of missing its delivery window (hardware shortages, failed components, tooling issues, or blocked dependencies) so action can be taken before the deadline slips;
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Escalate complex or non-standard technical issues to the Regional Manager rather than letting a delivery stall.
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Follow the standardized delivery workflows, runbooks, and checklists defined for the team, ensuring consistency and quality across deliveries;
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Suggest improvements to runbooks and workflows based on hands-on experience, contributing to shorter and more predictable delivery times;
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Participate in retrospectives on delivery misses and delays, providing accurate first-hand information for root-cause analysis.
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Keep delivery records accurate and up to date in real time: order status, timestamps, configurations delivered, and issues encountered;
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Document non-standard steps, workarounds, and recurring issues so they can be incorporated into runbooks;
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Maintain accurate asset and configuration information for every server delivered.
Server Provisioning & Delivery
Delivery Timeframe Awareness & Escalation
Process Adherence & Continuous Improvement
Documentation & Records
What We're Looking For
- Hands-on experience with server hardware and/or data center operations, such as:
- Server hardware: assembly, diagnostics, component replacement
- Data center basics: rack layouts, cabling, PDU, remote hands coordination
- Linux system administration; familiarity with Windows Server environments
- RAID technologies and storage fundamentals
- IPMI/BMC out-of-band management
- Basic networking knowledge: IP addressing, VLANs, connectivity troubleshooting;
- Ability to work against deadlines and manage multiple orders in parallel with speed and accuracy;
- Discipline in following documented processes and keeping records accurate;
- Clear written communication for status updates, records, and escalations;
- Experience in ISP, hosting, cloud infrastructure, or hyperscale data center environments;
- Familiarity with provisioning/automation tooling (e.g., PXE boot, imaging systems) or DCIM platforms;
- Basic scripting skills (Bash, Python) for automating repetitive tasks;
- Relevant certifications (e.g., CompTIA Server+, Linux+, LPIC-1, CCNA);
- Experience working with ticketing or order management systems in an operations environment.
Nice to have, but not essential traits and experience
What We Offer
- Flexible working environment – a remote-first culture with coworking options available
- Generous leave plans – including, parental leave, birthday leave, and a purchased annual leave program
- Health and wellness support – through a wellness allowance and employee wellbeing initiatives
- Comprehensive learning support – generous study and training allowance plus paid study leave
- Creative, modern workspaces – designed to inspire when you're not working remotely, plus access to coworking spaces via our global WeWork membership if you work remotely, but like to get out of the house sometimes
- Motivated, inclusive team – work alongside industry experts and fresh talent
- Recognition programs – celebrate achievements with our Legend and Kudos award