Are you someone who can confidently troubleshoot server, virtualization, storage, backup, and connectivity issues in enterprise environments? Do you regularly monitor infrastructure and service health, assess alerts, and take action to minimize business impact?
We are looking for a methodical and reliable Senior Endpoint Operations Consultant for our Calgary branch working onsite at a dedicated client in NE Calgary!
You will monitor infrastructure alerts, investigates incidents, performs routine maintenance and approved changes, completes service requests, and keeps clients and the operations team informed through clear, timely ticket updates. The position works with internal technical teams and vendor support to restore service and maintain reliable, well-documented operations.
A Day in the Life:
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Monitor infrastructure health dashboards and respond to alerts impacting servers, endpoints, virtualization, backup, and enterprise services
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Investigate incidents and service disruptions, identify root causes, and work toward timely resolution
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Perform scheduled server and endpoint patching activities using Microsoft MECM/SCCM
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Complete service requests related to software deployments, application installations, account updates, and endpoint support
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Execute approved change tasks, validate successful implementation, and document outcomes
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Support the ongoing maintenance, optimization, and upgrade of SCCM infrastructure
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Review VMware vSphere and vCenter environments to ensure virtual machines and platform services remain healthy and available
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Monitor backup operations, investigate failed jobs, and coordinate with vendor support when escalations are required
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Troubleshoot issues across Windows servers, storage platforms, networking components, and enterprise compute services
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Maintain accurate and detailed ticket records, including troubleshooting steps, status updates, risks, and resolutions
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Communicate proactively with clients and internal teams to provide progress updates and set clear expectations
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Collaborate with engineers, service owners, and vendor partners to resolve complex issues and improve operational reliability
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Identify recurring incidents and contribute recommendations that enhance service stability and efficiency
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Verify service restoration following incidents, maintenance activities, and change implementations to ensure a positive client experience
What You Bring:
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7+ years of experience supporting enterprise endpoint management and patching using Microsoft MECM/SCCM
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Strong troubleshooting skills across Windows servers, endpoints, virtualization, storage, and backup technologies
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Knowledge of VMware vSphere and vCenter administration and operational support
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Experience monitoring infrastructure health and responding to alerts in a production environment
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Understanding of backup and recovery concepts, including investigation of failed jobs and service disruptions
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Familiarity with IT service management practices, including incident, request, problem, and change management processes
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Ability to follow documented procedures while exercising sound judgment in troubleshooting and issue resolution
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Strong attention to detail with a commitment to maintaining accurate documentation and ticket records
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Excellent communication skills with the ability to clearly explain technical issues and provide timely status updates
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Ability to prioritize competing tasks and manage multiple requests in a fast-paced operational environment
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Collaborative mindset with experience working alongside technical teams, service owners, and vendor partners
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Commitment to delivering reliable, client-focused support while continuously improving operational efficiency and service quality
Why Work at Long View:
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Great people and culture
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Career growth – Permanent staff positions, paid training, career life planning, and relocation and travel opportunities
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Interesting work – Be part of exciting projects while accessing all the latest technologies
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Flexible environment – A workplace that values the importance of flexibility for personal/professional growth, happiness and wellness