Provide direction and support to Room Attendants and Housemen, ensuring the Housekeeping Department is run in a smooth efficient manner. The Temporary Housekeeping Manager is responsible to oversee the day-to-day operation of the housekeeping department in order to maintain the standards of service and cleanliness. This temporary position is needed until on or about January 20, 2027.
Compensation: $95,000 per annum
Essential Job Functions:
- Begin Day by inspecting all showrooms, out of order and vacant clean room
- Prepare floor assignment daily basis and record updated status and turn into housekeeping on a daily basis
- Obtain list of rooms to be cleaned immediately and list of check-outs or discharges to prepare work assignments
- Inspect all landings and pantries for proper par stocks and ensure all guests rooms, corridors are maintained to a high level of cleanliness
- Inspects and update all vacant clean inspected rooms in the computer as soon as they become available
- Ensure that guest room is maintained in perfect condition by performing Written Room Inspections daily
- Ensure that all guestrooms have proper furniture, fixtures and amenities, and that all set standards for placement are being followed
- Strategize Room Attendants to clean priority, rush rooms first and VIP guests as needed
- Check all due out rooms 3 times per day, at: 12, 2 and 4pm – All check outs must be cleared by 6pm
- Upon guest departure re-check room for any forgotten item
- Maintain database of guest preferences
- Report all room discrepancies with front desk daily before the end of shift.
- Report Engineering deficiencies daily to Housekeeping Office Coordinator
- Encounters all guests and employees in a professional, service-oriented manner
- Report and handle all guest requests, complaints and service related issues
- Make recommendations to improve service and ensure more efficient operation
- Implement cyclical cleaning programs and assign to Housemen i.e. General Cleaning, Window cleaning; high dusting
- Perform a variety of guest requests and think creatively when called upon in order to establish a memorable experience for every guest and member
- Maintaining a good professional relationship with all contacts both inside and outside of the hotel
- Establish and maintain effective communication process with the entire hotel departments
- Inform Housekeeping Management of any absence from duty, reasons and or request additional days off
- Assist with disciplinary action when necessary
- Assist with interviews and new hiring process
- Maintain regular and punctual attendance in compliance with Fairmont Hotels and Resorts standards
- Comply with all hotel and departmental standards, policies and procedures
- Perform other related duties as requested by supervisor
- Adhere to Fairmont Grooming Standards at all times
- Comply with all hotel and departmental standards, policies and procedures
- Observe health and safety guidelines at all times
- Wear safety equipment and/or protection if required
Knowledge, Skills and Ability:
- Knowledge of hotel PMS System, Microsoft Office computer applications, office equipment
- Ability to perform assigned duties with attention to detail, speed and accuracy
- Excellent written and oral communication skills
- Must possess outstanding guest service skills
- Must be guest-oriented, enthusiastic with a vibrant personality
- Must have “hands on” approach
- Must maintain composure at all times and work objectivity in stressful, high-pressure situations
- Ability to approach all encounters with guests and employees in a professional manner
- Ability to answer all general inquiries in the Hotel and F & B outlet
- Must be a good listener and be able to follow instructions
- Must be able to utilize all available resources to meet guest needs
- Must be a good team player
Education - Experience:
- Excellent English, verbal and written communication skills
- Minimum two years of relevant experience in a luxury hotel (5 diamond or 5 star standards) or comparable environment
- Degree in Hospitality Management a plus
- Prior experience in Union Environment highly preferred
Physical requirements:
- Frequently standing and walking around the property
- Carrying or lifting items up to 50 lbs
- Pushing or pulling items weighing app. 200 lbs
- Frequently bending, kneeling, stretching and/ or reaching
- Able to perform tasks higher than floor level
All your information will be kept confidential according to EEO guidelines.