The Regulatory Fraud and Risk Specialist works in the Fraud and Risk team at Entain. The team's overarching remit is Fraud detection and prevention. Reviewing Fraud and Risk triggers, requesting, and reviewing EDD, handling KYC and ensuring all relevant regulatory, fraud and GDPR requirements are strictly followed.
Responsibilities:
Primary
- Ensure we are compliant with all regulatory, fraud and GDPR requirements in all markets.
- Provide Fraud, Risk and KYC expertise to all teams, including AFC, CDD as Player Protection.
- Participate in SENs creation when translation and documents clarification are needed
- Handle customer documents as part of the KYC and/or EDD risk prevention flow
- Provide expertise & collect examples for the Documents Library
- Perform overall review of accounts as part of registrations, deposit, withdrawal approval and/or fraud prevention procedures
- Analyse customer deposits and account categories, to prevent fraud, correct errors and resolve problems
- Suggest improvements to procedures and systems, in the interests of fraud prevention and customer care
- Investigate financial irregularities on accounts
- Work with colleagues in other departments to resolve account-related issues and prevent fraud
- Help maintain quality control and customer care through analysis of player contact
- Investigate risk issues relating to third party processors
- Check gaming history.
- Participate in SENs creation when translation and documents clarification are needed
- Liaise with players on account related issues, resolving problems and ensuring high levels of customer care
Knowledge/Expertise/Qualifications:
Essential
- Sound knowledge of the different aspects of Risk work including Online Payments or Financial Services knowledge
- Ability to identify subtle fraud and abuse patterns
- Sound and demonstrable experience with fraud analysis and investigations
- Fluent in English and Portuguese language at a business level
- Command of another language is a plus
- Self-motivation
- Ability to perform well under tight deadlines within a dynamic environment
- Good command of Microsoft office tools
- Proven aptitude to work in a team
- Strong logical reasoning skills with an analytical approach
Benefits
At Entain, we know that signing top players requires a great starting package, and plenty of support to inspire you. Join us, and a great compensation package is just the beginning. You can expect to receive benefits like:
- Group Bonus Plan.
- €100 monthly food vouchers.
- Transport and utilities support.
- 25 days' annual leave plus local public holidays.
- 5 additional paid days off for volunteering, learning and Game Day in December.
- Hybrid working with 2+ office days per week
- ShareSave scheme.
- Life assurance and income protection.
Equal Opportunities.
If you need any reasonable adjustments at any stage of the recruitment process, please contact us and we'll support you.
We're committed to creating a diverse, equitable and inclusive workplace where everyone feels valued, respected and able to be themselves.
We're an equal opportunities employer. We welcome applications from everyone and we do not discriminate based on age, disability, gender or gender reassignment, pregnancy or maternity, race, religion or belief, sexual orientation, marriage/civil partnership, or any other basis.
We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally.