Sanitary Disposal – A Waste Connections Company. Location: Hermiston, OR Schedule: Monday–Friday, 7:45 AM – 4:30 PM Starting Wage: $25.48 per hour Position Overview Sanitary Disposal, a Waste Connections company, is seeking a reliable and customer‑focused Customer Service Representative (CSR) to join our Hermiston team. This role is ideal for someone who thrives in a fast‑paced call center environment, enjoys problem‑solving, and is committed to delivering exceptional service. As part of a decentralized, growth‑oriented organization, you’ll have opportunities to learn, contribute, and advance within a supportive team culture. Key Duties & Responsibilities: Customer Support & Communication Respond to high‑volume inbound calls and in‑person inquiries regarding service requests, account changes, and general customer needs. Interview customers and accurately enter information into multiple computer systems. Provide clear, professional communication to resolve service issues, answer questions, and promote goodwill. Work collaboratively with other departments to resolve customer disputes and ensure service accuracy. Account & Service Processing Process orders for service installation, changes, discontinuation, and turn‑ons. Complete contract forms, determine service charges, collect deposits, and issue change‑of‑address or discontinuance orders. Perform data entry across multiple platforms with accuracy and attention to detail. Administrative & Operational Support Maintain organized files, documents, and customer records. Assist with basic bookkeeping tasks in coordination with the accounting team. Demonstrate proficiency in MS Word, Excel, email, and proprietary operational systems. Provide Scale House lunch coverage two times per month (Saturday or Sunday). Sales & Service Promotion Identify customer needs and recommend new or additional services. Deliver service in a manner that supports customer satisfaction and company reputation. Working Conditions Office‑based environment with individual workstation, computer, telephone, and headset. Fast‑paced call center setting with repetitive tasks and minimal downtime between calls. Noise levels may vary; calls may be monitored for quality assurance. Extended periods of sitting, typing, and computer use are common. Minimum Job Requirements Ability to read, write, comprehend, and communicate effectively in English. Bilingual In English and Spanish preferred. High school diploma or equivalent preferred. Minimum 2 years of customer service experience (call center experience preferred). Proficiency with MS Word, Excel, email, and data entry systems. Strong typing and 10‑key skills. Excellent organizational, communication, and problem‑solving abilities. Ability to gather data, compile information, and prepare reports. What we offer our Employees. Competitive Compensation Performance-based career growth potential Medical, dental, and vision insurance plans Income Protection Plans (Life Insurance, Short Term/Long Term Disability) 401(k) Flexible Spending Account Employee Assistance Program (EAP) Emergency Travel Assistance To be considered for any of our current openings you must complete an application at www.wasteconnections.com . Application information and additional instructions can be found once you select your position of interest. We offer excellent benefits including medical, dental, vision, flexible spending account, long term & short term disability, life insurance, 401K retirement and unlimited opportunities to "Connect with Your Future". A link to our benefits overview can be found here: https://careers.wasteconnections.com/why-waste-connections Waste Connections is an Affirmative Action/Equal Opportunity Employer (Minority/Female/Disabled/Veteran) Waste Connections is an integrated solid waste services company that provides solid waste collection, transfer, disposal and recycling services in mostly exclusive and secondary markets. Our goal is to create an environment where self-directed, empowered employees strive to consistently fulfill our constituent commitments and seek to create positive impacts through interactions with customers, communities, and fellow employees. OUR PEOPLE MEAN EVERYTHING TO US Waste Connections is always working to protect the health of the communities we serve, and we are grateful for the hard work and dedication that you bring to your job every day. Working here means you are a safety-minded individual who is making important contributions on a daily basis that will make a positive impact on those around you. We appreciate that you are a person of integrity who takes pride in the work you do. Our Opportunities BUILD TALENT FROM WITHIN People who want to gain valuable professional experience will find that Waste Connections is a fantastic place to work. You’ll enjoy the opportunity for beneficial training and professional development opportunities that can help enhance your skills and lead the way to a more promising future. LET’S REALIZE YOUR GOALS TOGETHER Bring your passion to succeed and you’ll quickly discover that great opportunities are all around you. At Waste Connections, you’ll thrive if you are friendly, dedicated, and prefer a work hard/play hard culture that is focused on maintaining our reputation as the premier waste services company in the markets we serve. Bring your passion to succeed and you’ll quickly discover that great opportunities and people are all around you. We operate a highly decentralized structure, so we look for energetic individuals who can demonstrate individual initiative and creativity and prefer a work hard/play hard team environment and culture. At Waste Connections, diversity and inclusion are essential to our success. We hire and empower great, capable people from a wide variety of backgrounds and lead with our values. For more than 20 years, we have maintained a culture of safety, integrity and service to build a great place to work. Our culture is built on taking care of each other and the communities we serve.

Customer Service Call Representative (In Office)- Hermiston, OR.

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