Metro Safety
Account Management Executive
Location: Southwark London, 2 days a week Office
Salary: up to £34,000
About Metro Safety
Metro Safety has 30 years' experience of working with leading managing agents and property owners as well as major retailers, local authorities, social housing providers and commercial occupiers across the UK. We provide risk assessments, essential testing and maintenance routines and training to help ensure our clients are compliant with fire, health and safety legislation. Our aim is to help clients achieve safety compliance simply and cost-effectively.
CDS is proudly part of Obsequio Group; Our businesses all deliver expert safety and compliance services across the UK, supporting both public and private sector clients, solving complex compliance challenges for operators, developers, estates teams and within facilities management.
About the Role
As Metro Safety continues its digital transformation, the Account Management Support role offers an excellent opportunity for a motivated individual to develop within a dynamic and customer-focused environment.
The primary purpose of this role is to support the retention and growth of the customer base through outstanding service delivery, efficient internal processes, and proactive communication.
This is an ideal opportunity for someone looking to gain broad experience in account management, with clear potential for career progression.
Responsibilities
· Holding ownership of customers enquires. Responding (via phone and email), ensuring all interactions are logged accurately and actioned to the customers satisfaction.
· Working with the technical team, to raise quotations and liaise with customers to support the retention of services.
· Drive efficiency in the handover process by securing key contact details for new clients to maximize service retention.
· Take ownership of terminated accounts, following internal processes to ensure accurate documentation, revenue recognition, and recovery.
· Assist in maintaining up-to-date procedures and documentation for portfolio clients.
· Support the Business Development team in preparing client bids, including producing high-quality documentation and using Excel to a high standard.
· Conduct routine data hygiene tasks and maintain quality control standards (e.g., QCC).
· Support performance reporting by helping set and monitor KPIs and other key metrics.
· Help improve departmental processes by identifying and delivering efficiencies.
· Ensure compliance with Metro Safety's financial and operational procedures.
· Attend internal and external meetings to take minutes and manage follow-up action plans.
· Become a Salesforce "super user" and provide system support to the team (training provided).
Key Skills and Mentality
· Strong written communication skills with attention to detail.
· Advanced proficiency in Microsoft Excel and general computer literacy.
· Proactive, self-motivated, and capable of working independently and collaboratively.
· Excellent organisational and time management skills.
· Professionalism and customer-centric approach in all client interactions.
· Willingness to take ownership of tasks and see them through to resolution.
· Eagerness to learn and grow within a business development environment.
What’s in it for you?
· Quality of life, hybrid working conditions
· 25 days annual leave plus bank holidays
· £1500 referral scheme
· Buy and sell holiday scheme
· AVIVA pension scheme
· Supportive management and a positive working environment
Metro Safety is an equal opportunities employer committed to diversity and inclusion.
We welcome applications from all qualified candidates regardless of background.
This job specification is not exhaustive and may be subject to modification in line with business requirements.