Purpose of the Job
As Assistant Manager, Payments, you will play a key role in ensuring the accurate, timely, and compliant processing of payments across a portfolio of clients. Working closely with Directors, Senior Managers, Managers, and Client Administration teams, you will oversee the day-to-day operations of the Payments Team, ensuring a high standard of service delivery and client support. You will also contribute to process improvements, team development, and the ongoing enhancement of payment operations, while fostering strong collaboration across teams and maintaining a focus on quality, efficiency, and risk management.
Main Responsibilities
- Lead and support the Payments Team, ensuring accurate, efficient, and timely payment processing.
- Oversee payment approvals, workflows, and controls across banking and internal systems.
- Act as the key contact for payment-related queries, partnering closely with clients and internal stakeholders.
- Manage team workloads, service levels, and operational priorities to deliver an exceptional client experience.
- Coach and develop team members, fostering a collaborative and high-performing culture.
- Drive process improvements and automation initiatives to enhance efficiency and reduce risk.
- Monitor quality, compliance, and operational controls, ensuring adherence to policies and regulatory requirements.
- Proactively identify and resolve issues, escalating risks where appropriate.
- Build strong relationships across the business, supporting collaboration and continuous improvement.
- Contribute to recruitment, performance management, and the ongoing development of the team.
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- Bachelor's degree in Business, Finance, Accounting, or a related field.
Knowledge, Skills & Experience
- 5-7 years of experience in payments, banking operations, or a related financial services environment.
- Strong understanding of payment processes, controls, and operational risk management.
- Comfortable using technology and digital platforms to support payment processing, workflow management, and virtual meetings.
- Intermediate proficiency in Microsoft Office, particularly Excel, Word, and Outlook.
- Proven ability to supervise, coach, and support team members in a fast-paced environment.
- Proactive and solution-oriented approach, with the ability to identify issues and drive timely resolution.
- Ability to work independently while contributing positively to a collaborative team culture.
All staff are expected to embody our core values that underpin everything that we do and that reflect the skills and behaviours we all need to be successful. These are:
- We are CLIENT CENTRIC – Clients are at the centre of our world, and we’re committed to providing expertise and specialist solutions to meet their most complex challenges.
- We are AMBITIOUS – We aim high. We think and act globally, seizing every opportunity to delight our clients and support our colleagues - wherever in the world they may be.
- We are AGILE – We act on our initiative to get things done for our clients. Our independence gives us the flexibility and freedom to keep things simple, efficient and effective.
- We are COLLABORATIVE – With a curious mindset, we ask the right questions to get to the right solution, for our clients faster. We collaborate to win together and share our successes.
- We are ETHICAL – We behave with integrity at all times and assume positive intent, building trust through responsible actions and honest relationships.
Equal Opportunities for Everyone
Please let us know if there’s anything we can do to make the process easier for you. You can reach us at [email protected].
We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.