Job Description: Business Overview Rakuten Mobile, which surpassed 11 million subscriptions in September 2026, is now accelerating its challenge in the new arena of the enterprise market. This business is positioned as a key pillar that will drive the future of the Rakuten Group, and the company is making large-scale investments accordingly. Department Overview The Corporate Business Operation Department is an organization that supports the stability and growth of the business by ensuring system quality from multiple perspectives-ranging from requirement definition and progress management to logistics and maintenance/operational support. We are deeply involved in the entire service lifecycle, from system development to post-release operations, providing robust support to our enterprise sales teams through both technical and operational expertise. The Quality Management Group is a team of experts supporting the growth of Rakuten Mobile's enterprise business, consisting of the UAT/FUT Management Team (responsible for pre-release quality assurance) and the System Quality Management Team (responsible for stable operation post-release). Acting as a bridge between the business and engineering sides, we enhance the quality and reliability of our enterprise services. The UAT/FUT Management Team is responsible for quality assurance through UAT (User Acceptance Testing) and FUT (Functional User Testing) prior to the release of enterprise services and internal tools. We verify that newly developed features are correctly reflected in the system, preventing post-release issues. As a bridge between the business and engineering teams, we also validate usability from a user perspective and ensure operational compatibility. Additionally, we are responsible for verifying the consistency of monthly customer invoices and handling any issues that may arise. We are currently promoting "test automation using AI" and are at a phase where we can transform the very nature of testing using the latest technologies, such as utilizing Generative AI to streamline test design. This is a highly rewarding role that supports the growth of the enterprise business from both technical and operational perspectives. In addition to expertise in test design, test automation, and Generative AI utilization, you will develop the ability to coordinate from both business and engineering perspectives. Experience in ensuring the quality of large-scale telecommunications services is highly valued in the market and can be leveraged across a wide range of fields, including QA, testing, product management, and quality strategy. Position: Why We Hire Currently, with the rapid expansion of our enterprise business, the services we provide are becoming more feature-rich and our system architecture more complex. To continue delivering stable value to our customers, further strengthening our quality management system is essential. We are looking for members to join us in proactively driving pre-release quality assurance for the continuous stream of new features and improvements, thereby supporting the growth of our enterprise business. Position Details ・Lead the entire testing process, from test strategy formulation and planning to case design, UAT/FUT execution management, and results analysis. ・Plan and drive test automation using Generative AI and other tools to improve efficiency in test design and enhance quality. ・Act as a bridge between business and engineering teams to confirm and coordinate specifications, and validate usability and operational fit from a user perspective. ・Verify the consistency of monthly invoices and respond promptly in case of any issues. ・Research the latest quality assurance technologies and evaluate/drive their implementation within the team. Work Environment The department consists of approximately 35 members, with the Quality Management Group comprising about 10 people. Our team is diverse, with members joining from various industries-including telecommunications, manufacturing, trading companies, and startups-centered around new graduates and mid-career hires. We maintain a flat environment where members with diverse backgrounds can share opinions regardless of their tenure, and we actively embrace new methods and technologies. Mandatory Qualifications: ・Practical experience in software development or testing (no specific number of years required). 　Experience in either development or test design/execution. ・Strong communication skills for team collaboration. 　Experience working in cooperation with stakeholders from different backgrounds, such as business and engineering teams. ・Proactive learning attitude and sense of responsibility. 　A positive mindset toward taking on new technologies and business domains. ・Business-level Japanese ・Business-level English Desired Qualifications: ・Knowledge of test automation: Practical experience using test automation tools such as Selenium or Playwright. ・Knowledge of test design: Knowledge of test design techniques (e.g., boundary value analysis, state transition diagrams) and experience applying them in practice. ・Knowledge of Generative AI utilization: Experience using Generative AI tools for business or test design, or a strong interest in doing so. ・Experience as a bridge: Experience acting as a liaison between business and engineering sides, leading requirement coordination and smooth communication. ・Experience in Agile development/project management: Practical experience in an Agile environment, or experience in project progress management and member support/mentoring. ・Others: Experience in researching and evaluating the introduction of the latest quality assurance technologies. Other Information: Additional information on Location Tokyo (Futako Tamagawa Rise Office) #developmentsupport #groupsalesdiv #communicationsandenergy #RakutenMobile Languages: English (Overall - 2 - Intermediate)、 Japanese (Overall - 4 - Fluent) In Japanese, Rakuten stands for ‘optimism.’ It means we believe in the future. It’s an understanding that, with the right mind-set, we can make the future better by what we do today. So we challenge ourselves to evolve, innovate and experiment, to create a better, brighter future for everyone. Today, our 70+ businesses span e-commerce, digital content, communications and fintech, bringing the joy of discovery to almost 1.3 billion members across the world. If you have any trouble logging in, please contact us here Rakuten Group, Inc.: [email protected] *Please read the Application Requirements(EN) / 募集要項(JP) before applying. Our Diversity & Inclusion Policy and Application Documents Rakuten’s corporate mission is to “contribute to society by creating value through innovation and entrepreneurship.” We foster a culture that provides equal opportunities to those who share this founding philosophy and take on the challenge to transform society, regardless of age, gender, nationality, or any other status. Diversity is one of Rakuten's core strategies and a driving force for innovation. Because of this, you are not required to submit any of the following information in order to apply for our job positions. - Gender - Age - Photo - Nationality* - Information not related to business, such as ideological beliefs, family structure, etc. * For legal compliance, we may ask you about your work eligibility. See the details

Test Design, UAT, and FUT Operations Member , UAT/FUT Management Team - Corporate Business Operation Department , Business Strategy Supervisory Department (GSD).

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