Key Accountability Areas
Regulatory Compliance & Risk Monitoring
- Monitor rider permit validity, vehicle documentation, work authorizations, and road safety regulations to mitigate regulatory non-compliance risks.
- Conduct regular compliance audits across logistics operational channels and identify potential gaps or regulatory non-conformities.
- Oversee the implementation of updated regulatory guidelines into daily rider operations and fleet activities.
Cross-Functional & Operational Alignment
- Collaborate with internal stakeholders including Rider Operations, Experience, Supply, Optimization, and Performance teams to align operational workflows with compliance rules.
- Establish clear compliance control checkpoints within rider onboarding, dispatching, and performance processes.
- Analyze rider compliance metrics and prepare detailed audit reports, highlighting areas for operational improvement.
- Coordinate with external regulatory representatives and internal departments during audits, inspections, or official compliance inquiries.
Process Optimization & Governance
- Continuously review and update logistics compliance procedures, risk mitigation protocols, and operational standard operating procedures (SOPs).
- Develop corrective action plans for non-compliant rider cases, operational bottlenecks, or regulatory infractions.
- Contribute to the identification of opportunities for continuous improvement of processes and practices to enhance effectiveness.
- Manage and monitor all HungerStation department operational governmental violations.
QUALIFICATIONS/REQUIREMENTS
Knowledge and Experience
- 5–7 years of relevant experience in compliance, logistics operations, fleet management, or regulatory audit within Saudi Arabia
- Proven background in logistics or engineering operations managing driver/rider compliance and cross-functional workflows.
- Strong working knowledge of local Saudi logistics and labor regulations (TGA, MHRSD, etc.)
- Strong analytical skills with high proficiency in Excel and compliance tracking tools.
Education and Certifications
● Bachelor’s degree in Supply Chain Management, Engineering, or any other related discipline is required
● Master’s degree in Supply Chain Management or any related discipline is preferred
● International certifications in Supply Chain Management are preferred