About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world. What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. What can you expect in an IT Supervisor (Helpdesk) role with TaskUs: Think of yourself as someone who will oversee the activities and performance of IT Support/Helpdesk personnel and ensure exemplary customer service to all internal customers. You will drive for compliance to all processes and procedures regarding the resolution and rectification of I.T. systems problems / issues (i.e. case submission, resolution methodology). As you tackle your new tasks for the day, you know that it will lead to one thing: that you will coordinate with product development, R&D, and other internal departments to resolve issues, develop solutions to minimize cycle time for problem resolution, and make improvements for future releases. Key Responsibilities: You will develop and manage effective working relationships with other departments, groups and personnel. You will provide direction, supervision, and leadership to members of the Desktop Support/IT Support Team. You will be responsible for assigning and prioritizing work, setting expectations, promoting goals and priorities, and performance management. You will conduct periodic performance reviews of IT Support Specialists. You will oversee desktop support operations and ensure excellent customer service to all internal or external customers. You will provide expert technical support, training, and assistance to desktop support personnel on network computer system issues and on new technology. You will provide analysis on desktop related issues, determines problems, implements solutions, resolves or forwards work orders to appropriate personnel within the IT team (i.e. Sr. Network Administrator, Sr. Systems Administrator). You will coordinate with product development, and other internal departments to resolve issues, develop solutions to minimize cycle time for problem resolution, and make improvements for future releases. You will provide assistance to other teams within the department (i.e. Sr. Network Administrator, Sr. Systems Administrator,etc) to improve services, processes, roll out new applications, increase and promote security. You will ensure service level agreements are communicated and understood by the desktop support team. Required Qualifications: You must have 2-3 years IT support experience in Supervisory capacity and 7+ years of IT Support experience MCDST Certification is a plus Knowledge of I.T. systems and equipment as well as their installation, configuration, maintenance, and repair. Knowledge of I.T. requirements / demands in call center Operations and organization, particularly in the area of Operations support. Skilled technical writer able to document problems and solutions for customers and other technical support personnel. Strong time and project management skills. Excellent oral and written communication skills. Fluency in the English language. Adaptive to changing work schedules and working hours. Excellent problem determination technique. Excellent customer orientation. Well-organized and good follow through on commitments to customers. Strong problem-solving, decision-making, and analytical skills. Education / Certifications: Bachelor’s degree in a technical field (e.g. Computer Science, Information Technology) or equivalent professional experience. Work Location / Work Schedule / Travel: 100% onsite in Imus, Cavite Shifting Schedule Can start ASAP or within 30 days. How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs. DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know. We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/. Click here to learn more about our #RidiculouslyGood Culture & life at TaskUs. At TaskUs, we put our frontline first, period. We have state-of-the-art workspaces, top-notch benefits, and some of the best teammates in the world. No matter where you are around the globe, we invest in you and your career growth. Join Us! Let's change the way the world works. TaskUs is looking for ridiculously good talent, and we are excited that you are considering TaskUs for your next career step. In doing so, we take your security and safety very seriously to ensure as part of the hiring process. Here are a few things that are important to know about our company and recruiting process: You will never be asked for payment information or banking information during the application or interview process. We WILL NOT ask you for your national ID number (Social Security or Government ID) or date of birth when applying for a position with us Please be aware that scammers may try to take advantage of you by impersonating TaskUs or TaskUs employees in order to access money or personal information and offer false employment opportunities in our name. We have identified several clues to watch out for to help you identify and avoid recruiting scams: TaskUs will never ask for financial information of any kind or for payment of money during the job application process.We do not require any financial, credit card or bank account information and/or any payment of any kind in order to be considered for employment. If you are asked to pay for things like equipment fees, travel fees, or some other deposit or application-processing fee, even if claimed you will be reimbursed, this is not Us. It is a scam. TaskUs does not require personal information including Social Security Number, National ID, Government ID or date of birth as part of the application process. We may ask for basic contact information such as your email address, phone number, and/or home address to ensure we can contact you. If you were contacted by a third-party organization claiming to represent TaskUs or hiring on behalf of TaskUs, or if you were contacted in a chat room such as Google Hangouts, Freelancer.com or Telegram app, you should be careful in sharing any information. TaskUs official chat room is located on our Careers website (taskus.wd1.myworkdayjobs.com/Careers). This is the only chat room where you will find our recruiters.

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