Join the Trojan Family: USC Department of Public Safety (DPS) Title: Surveillance Operations Field Training Officer About the Department Team: DPS, one of the largest campus public safety departments in the United States and employs over 300 full time personnel. What we do: We share in the university’s ONE USC Safety Vision of ensuring an environment where everyone feels safe, respected, and protected from being a crime victim and where the experiences and needs of all USC students, faculty, staff, and neighbors throughout USC’s spheres of influence are addressed. Learn more: Visit our DPS Website to explore our mission in depth. Job Summary: Provide comprehensive training, oversight and mentorship to surveillance operations monitors. Design, coordinate and execute orientation programs and trainings with new staff members. Assist with in-service training for existing surveillance staff. Provide trainees with coaching, direction and guidance related to skills, knowledge and judgment required to perform daily operational activities during training period. Perform Surveillance Operations Monitor functions in assigned capacity, supporting the general safety of the university community. Collaborate with others to develop, coordinate, and facilitate surveillance training programs. Provide assessments and feedback regarding trainee performance. Responsibilities Include: Designs, coordinates and conducts training programs for new Surveillance Operations staff members, and updates training needs for current staff. Provides coaching, direction and guidance to trainees. Demonstrates professional standards of conduct. Assists trainees with establishing job-related learning goals. Evaluates trainee performance based on field behavior. Advises and communicates with trainee's supervisors regarding issues, as needed. Reviews trainee readiness at the conclusion of the training period. Performs Surveillance Observation Monitor functions as assigned, supporting the general safety of the university community. Assists relevant law enforcement agencies in investigating criminal or suspicious activity, ensuring the appropriate use of security systems throughout investigation. Liaises with other university departments and students as required. Implements practical and innovative methods of instruction. Assists in the development, coordination, and facilitation of in-service training for current staff. Develops and updates training programs, as needed. Maintains professional currency Coordinates operational activities. Documents training progress (e.g., tracking training competencies for auditing purposes). Assesses effectiveness of training program. Prepares reports for supervisory staff reviews, as required. Observes, evaluates, and documents any training-related issues, performance deficiencies and work performance as specified in training materials. Ensures compliance with all applicable laws, policies, and safety standards. Ensures senior management and staff are informed in a timely manner of any legal, regulatory, and technology changes/updates which may affect operations. Encourages a workplace culture where all employees are valued, value others and have the opportunity to contribute through their ideas, words and actions, in accordance with the USC Code of Ethics. Minimum Requirements: High School or equivalent, combined experience/education as substitute for minimum education. At least 2 years of related work experience. At least 1 year as a USC Surveillance Operations Monitor. Valid CA Driver’s License required. Position will participate in the Department of Motor Vehicles (DMV) Pull Notice System. A copy of DMV record will be required as a final condition of employment. For more information please visit the policy website. Expert-level knowledge of Closed Circuit Television systems (CCTV) and alarm monitoring. Operator experience in Closed Circuit Television systems (CCTV), license plate recognition programs, access control systems, and alarm monitoring programs. Working knowledge of relevant computer systems and programs (e.g., Manitou, Genetec Security Desk, OnyxWorks). Knowledge of applicable procedures and regulations (e.g., parking, traffic control, security, public safety). Proven to work under pressure and exercise good judgment in emergency conditions. Ability to maintain confidentiality. Ability to analyze operational issues and recommend procedural changes. Ability to work under pressure and exercise good judgment in emergency conditions. Excellent written and oral communication skills. Ability to understand and embrace current and future technologies to enhance communications center operations. In the event of an emergency, the employee holding this position is required to “report to duty” accordance with the university’s Emergency Operations Plan and/or the employee’s department’s emergency response and/or recovery plans. Familiarity with those plans and regular training to implement those plans is required. During or immediately following an emergency, the employee will be notified to assist in the emergency response efforts, and mobilize other staff members if needed. A mandated reporter who in his or her professional capacity has knowledge of, or reasonably suspects a person who is under the age of 18 years, elderly, or a dependent adult has been the victim of abuse or neglect must report the suspected incident. The reporter must contact a designated agency immediately or as soon as practically possible by telephone or in writing within 36 hours. By virtue of the associated job duties, this position qualifies as a mandated reporter as required by state law and USC’s policy at: https://policy.usc.edu/mandated-reporters/ By virtue of the associated job duties, this position qualifies as a Campus Security Authority as required by law and USC’s policy at: https://dps.usc.edu/alerts/clery/ Preferred Requirements: Associate’s degree, combined experience/education as substitute for preferred education. At least 3 years of related experience. Hourly Range: The hourly rate for this position is $23.94. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer alignment, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations. Benefits USC’s Commitment to You: We offer an excellent package of benefits and programs including, but not limited to: Tuition assistance for you and your family Comprehensive health, dental and vision insurance options 403b retirement account with matching 5% contribution by USC 50% subsidy off Metro, LADOT, and Metrolink passes Explore more on the USC Employee Gateway Minimum Requirements: High School or equivalent, combined experience/education as substitute for minimum education. At least 2 years of related work experience. At least 1 year as a USC Surveillance Operations Monitor. Valid CA Driver’s License required. Position will participate in the Department of Motor Vehicles (DMV) Pull Notice System. A copy of DMV record will be required as a final condition of employment. For more information please visit the policy website. Expert-level knowledge of Closed Circuit Television systems (CCTV) and alarm monitoring. Operator experience in Closed Circuit Television systems (CCTV), license plate recognition programs, access control systems, and alarm monitoring programs. Working knowledge of relevant computer systems and programs (e.g., Manitou, Genetec Security Desk, OnyxWorks). Knowledge of applicable procedures and regulations (e.g., parking, traffic control, security, public safety). Proven to work under pressure and exercise good judgment in emergency conditions. Ability to maintain confidentiality. Ability to analyze operational issues and recommend procedural changes. Ability to work under pressure and exercise good judgment in emergency conditions. Excellent written and oral communication skills. Ability to understand and embrace current and future technologies to enhance communications center operations. In the event of an emergency, the employee holding this position is required to “report to duty” accordance with the university’s Emergency Operations Plan and/or the employee’s department’s emergency response and/or recovery plans. Familiarity with those plans and regular training to implement those plans is required. During or immediately following an emergency, the employee will be notified to assist in the emergency response efforts, and mobilize other staff members if needed. A mandated reporter who in his or her professional capacity has knowledge of, or reasonably suspects a person who is under the age of 18 years, elderly, or a dependent adult has been the victim of abuse or neglect must report the suspected incident. The reporter must contact a designated agency immediately or as soon as practically possible by telephone or in writing within 36 hours. By virtue of the associated job duties, this position qualifies as a mandated reporter as required by state law and USC’s policy at: https://policy.usc.edu/mandated-reporters/ By virtue of the associated job duties, this position qualifies as a Campus Security Authority as required by law and USC’s policy at: https://dps.usc.edu/alerts/clery/ USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at [email protected]. Inquiries will be treated as confidential to the extent permitted by law. Notice of Non-discrimination Employment Equity Read USC’s Clery Act Annual Security Report USC is a smoke-free environment Digital Accessibility If you are a current USC employee, please apply to this USC job posting in Workday by copying and pasting this link into your browser: https://wd5.myworkday.com/usc/d/inst/1$9925/9925$156037.htmld USC is a leading private research university located in the heart of downtown Los Angeles – a global center for arts, technology and international business. As the largest private employer in the city – responsible for more than $5 billion annually in economic activity in the region – we offer the opportunity to work in a dynamic and diverse environment, in careers that span a broad spectrum of talents and skills. As a USC employee, you will enjoy excellent benefits and perks, and you will be a member of the Trojan Family - the faculty, staff, students and alumni who make USC a great place to work. Application help If you need assistance during the application process, see our application help. (If you already work for USC, see Your USC career.) At any point you may also contact our HR Service Center for help at (213) 821-8100 or [email protected]. Don't see the dream job you are looking for? Drop off your contact information and resume and we will reach out to you if we find the perfect fit!

Surveillance Operations Monitor Field Training Officer.

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