Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com. Shift4 is seeking a Client Support Specialist to provide top-tier technical support for Shift4’s suite of POS (point-of-sale) software and hardware products. The Client Support Specialist will be responsible for the happiness and success of the clients. Their focus will be providing Tier 1 technical support (Android and/or iOS) which is predominantly handled via the phone but can also be through chat, email and self-service. The specialist will be responsible for providing excellent customer service, being technically accurate, ensuring proper documentation and all communication with the client. Responsibilities: Work with customers to understand and provide answers to issues and commonly asked questions about our product Handle a high volume of client support requests via multiple channels, mainly incoming calls Provide top-notch customer service and provide technically accurate resolutions Requirements: Fluent English speaker to talk to our customers from United States A ‘night-owl’ who thrives working evening and night shifts and can work full time People person who efficiently manages customer’s expectations and turns around even the most tense situations Tech savvy and problem-solver at heart Energetic personality who is able to stay calm and collected under pressure Benefits A growing innovative company Social Responsibility Initiatives (such as Volunteering days; Blood donation; Contribution to various charitable causes) Office canteen with subsidized prices exclusively for employees, and a wide choice of Snacks/Soft drinks Office in the city center with parking for cars, bicycles, and scooters Private health insurance Employee accident insurance Additional vacation days based on tenure Bonuses for the achieved results Employee referral program IIIrd Pillar Pension Fund contribution Gifts for special occasions Salary depending on experience (from 1575 EUR gross) and additional payment for night hours shift (up to +30%). We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. WELCOME TO THE FUTURE OF COMMERCE About Shift4 Shift4 (NYSE: FOUR) powers the experience economy, enabling businesses to deliver the moments that matter. Transforming how people shop, dine, stay, and play, Shift4’s commerce technology allows for a seamless experience at any scale. From your neighborhood restaurant to the world’s largest event venues, Shift4 handles billions of transactions annually for hundreds of thousands of businesses around the world. For more information, visit shift4.com. About Global Blue Global Blue by Shift4 is the industry leader in Tax Free Shopping solutions, simplifying the tax refund process for international travelers and driving revenue for retailers through a fully integrated commerce experience. As a business partner for the shopping journey, we seamlessly connect shoppers and brands worldwide, powering over 40 million transactions each year. For more information, please visit globalblue.com and shift4.com. A Global Leader in Financial Technology 75+ Countries $300+ Billion Processed Annually 300,000+ Customers 1,200+ Technology Integrations 5+ Billion Annual Transactions 100+ Payment Methods Shift4's experienced senior leadership team helps us push the boundaries of commerce innovation. Meet the Executive Team Shift4Cares We take corporate social responsibility seriously and strive to make a positive impact on the world around us. The Shift4 team is committed to making a difference in our local communities through volunteerism and other charitable contributions. Join Our Team Our people are our greatest asset, and we’re always looking for driven and innovative individuals to join our fast-growing team. Click on the link above to learn more about our company culture and view open positions.

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