Service level monitoring and reporting (80/20 standard)
Exception handling and escalation
Cross-functional Collaboration
Horizontal coordination with Service Quality, Training, Analytics
Global alignment with HQ Service strategy
Your profile
Master's or Bachelor's degree in Business, Operations Management, or related
5-8 years in call center operations, with 3+ years managing BPO vendors
Multi-cultural team management
Salesforce Service Cloud literacy
Fluent English; German / French / Italian a plus
What we offer
The possibility to work independently in an experienced, vibrant and highly motivated team
To grow with us in a dynamic and fast-growing environment
The chance to develop and implement your own ideas
Attractive salary package
Direct insurance / saving plan
Job ticket or free parking place
Gym support
Employee discount on all ECOVACS products
Fresh fruit, coffee, water and more
Contact Us
If you would like to write the future of robotic technology, join our ride and send your full application including your salary expectations and your earliest starting date via the application link.