⛷ Are you passionate about sports and fashion? Do you have proven experience in management in the retail sector? Join the SALOMON family!
We are looking for a new Assistant Store Manager W/M for our new Salomon store in Berlin!
Main Purpose:
As true support of the store manager, the ASM contributes to:
- Meets financial targets
- Coach & lead the team to deliver the best shopping experience
- Contribute to ensure the highest standard of operational excellence
- Is autonomous in store management in the absence of the store manager
The Assistant Store Manager needs to be hands-on, ensuring that daily tasks are done and overseeing all expertise available in store.
Key responsibilities:
Performance management
- Actively participates to reach targets and optimize costs
- Guarantee an outstanding service excellence
- Drive the implementation of commercial operations & store animations
Customer service excellence
- Act as a role model, instilling the importance of customer service to the team and follow up through training
- Present and visible on the shop floor, interacting with customers and team members
- Support the store manager in the execution of marketing activations and VM guidelines to meet Brand and store standards (except Flagship)
- Handle and resolve customer inquiries and complaints professionally
Team management
- Support the manager in the daily team animation
- Lead by example on being on the floor and coaching to achieve customer service excellence
- With the support of the training referent, motivate and coach the team on product expertise & signature Service excellence
- Participate to recruit sales associates, build & support newcomers with a strong onboarding path
- Promote a positive, cooperative and engaged work climate
- Support store manager to identify underperformers to put in place appropriate action plan through individual KPIs management at first
- Support store manager to identify talents within the team
Operational management
- Ensure the VM guidelines and brand image are respected (except Flagship)
- Participate to stock management: replenishment, deliveries, PI (except Flagship)
- Ensure SOP excellence is respected (cash desk, H&S, aftersales)
- Contribute to KPIs analysis and corrective action plan
Relay of the store manager
- Replace the store manager during their absence
- Take “4 walls” operational decisions
- Be the link between the team & the manager
- Be proactive to propose constructive action plans
Your profile:
- At least 2 years of experience in retail management
- Adhere to SOP excellence
- KPIS obsessed
- Business & customer service driven mindset
- Experience in People management
- Role modeling, positive mindset, solutions oriented
- Coaching & Feedback culture
- Fluent in English, with a good working level of German
- Build personalized connections
- Ensure positive shopping experience and adhere to SOP excellence
- Appeal for performance products and their benefits
- Demonstrate operational efficiency & agility
What We Offer:
• A dynamic, innovative, and international work environment
• Opportunities for personal and professional development
• A friendly work atmosphere within an international team
• Attractive bonus programs and local benefits
• Discounts on AmerSports products starting on your first day
Salomon promotes diversity and inclusion and values careers based on competence and performance.