- Build and maintain long-term, trust-based relationships with Customers
- Act as the primary point of contact for strategic account discussions
- Identify and drive growth opportunities within existing accounts
- Collaborate with delivery teams on upsell and cross-sell initiatives
- Monitor Customer satisfaction and proactively mitigate risks
- Align Customer expectations with operational and delivery capabilities
- Translate business needs into structured internal action plans
- Partner with Project Managers and delivery stakeholders to ensure transparency and predictability
- Support contract extensions, commercial negotiations, and account planning activities
- Contribute to long-term account development strategies
- Facilitate effective communication between Customers and internal teams
- Drive continuous improvement in Customer engagement processes
- 5+ years of experience in Project Management and/or Program Management
- Proven experience in Account Management within a service-based IT company
- Strong understanding of operational processes in European and US-based corporations
- Successful track record of developing and scaling Customer accounts
- Hands-on experience creating, negotiating, and managing delivery contracts
- Strong commercial mindset and ability to identify business opportunities
- Excellent communication, stakeholder management, and negotiation skills
- Ability to build strategic long-term partnerships with Customers
- Experience balancing Customer expectations with operational capabilities
- Structured, analytical, and solution-oriented mindset
- Upper-Intermediate or higher level of English
WILL BE A PLUS
- Experience in the AdTech domain
- Background working with distributed international teams
- Experience collaborating with executive-level stakeholders
- Understanding of software delivery lifecycle and engineering processes
- Experience participating in pre-sales or business development initiatives
PERSONAL PROFILE
- Relationship-oriented and Customer-focused mindset
- Strong ownership and accountability
- Strategic and business-oriented thinking
- Proactive and growth-driven approach
- Strong collaboration and conflict-resolution skills
- Ability to work effectively in a dynamic environment