- Perform technical field service activities, including: - Installation and commissioning of equipment - Troubleshooting, repair, and maintenance - Escalation support - User and customer training - Providing sales support - Carry out all necessary reporting in accordance with company policies. - Ensure customer satisfaction and provide efficient service. - Address customer service and support needs promptly, ensuring that open service issues are resolved without delay. - Manage and maintain demo products to deliver excellent performance during demonstrations. - Participate in in-service training programs (both internal and external). - Report to the manager or factory on any product-related issues, including production standards, quality, and safety concerns. - Collaborate on tasks involving spare parts, shipment, installation, and after-sales services while coordinating with sales teams, logistics, customers, and suppliers. - Provide follow-up support for equipment installations to ensure smooth contract fulfillment. - Offer technical advice on configuration selection, encompassing both hardware and software recommendations. - Promote service agreements and identify potential after-sales business opportunities. - Stay proactive in updating product and technical knowledge through training programs and workshops. - Handle additional tasks as assigned by management. Education - An advanced degree (B.S. / M.S.) in Material Science, Physics, or Engineering related discipline Criteria - 3+ years relevant experience - Customer-oriented and customer management skill - Good communication skill - Able to work under multitasking and high-pressure situations - Knowledge of vacuum technology or electron optics is a plus - Decisive, proactive and risk-taking - Analytical and solution-oriented thinking Your ZEISS Recruiting Team Step out of your comfort zone, excel and redefine the limits of what is possible. That’s just what our employees are doing every single day – in order to set the pace through our innovations and enable outstanding achievements. After all, behind every successful company are many great fascinating people. In a spacious modern setting full of opportunities for further development, ZEISS employees work in a place where expert knowledge and team spirit reign supreme. All of this is supported by a special ownership structure and the long-term goal of the Carl Zeiss Foundation: to bring science and society into the future together. Join us today. Inspire people tomorrow. Diversity is a part of ZEISS. We look forward to receiving your application regardless of gender, nationality, ethnic and social origin, religion, philosophy of life, disability, age, sexual orientation or identity. Apply now! It takes less than 10 minutes.

Senior Service Engineer.

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