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The Housekeeping Runner plays a critical support role within housekeeping team by ensuring the efficient delivery and retrieval of guest amenities, linens, supplies, and equipment. This position responds promptly to service requests through HotSOS, maintains organized and well stocked storage areas, and assists in guest room support tasks such as linen delivery and bed making. This role is essential to maintaining smooth housekeeping operations and delivering exceptional guest experience.
You will embody Westgate’s core values of Passion, Integrity, and Work Ethic in everything you do while shaping the culture and performance of the Guest Services Department. At Westgate Resorts, our team members are the heart of our success. When you join, you become part of a company that values hospitality, teamwork, accountability, and professional growth.
What you will do:
- Respond to HotSOS service orders promptly and meet Westgate response standards.
- Deliver linens, cribs, highchairs, shower benches, and other guest amenities with a smile.
- Pick up used items and return them for proper sanitation.
- Keep closets, storage rooms, and equipment areas clean, organized, and well‑stocked.
- Assist with bed making when delivering linens.
- Protect and effectively manage all assigned equipment, keys, carts, and devices.
- Report any damaged items right away through HotSOS or to your supervisor.
- Follow all safety guidelines to keep yourself and your teammates safe.
- Jump in to help other team members or departments when needed.
- Represent Westgate proudly through professionalism, appearance, and positive energy.
- Strong communication and customer service skills.
- Ability to work in a fast paced environment while maintaining organization and attention to detail.
- Must be able to lift up to 50 lbs.
- Must have a valid driver's license.
- Comfortable working in all outdoor weather conditions
- Ability to use or learn HotSOS or similar service request systems.
- Must be able to stand, walk, and move for extended periods.
- Availability to work weekends, holidays, and varying shifts as needed.
- Westgate Resorts maintains a Smoke and Tobacco-Free workplace. Applicants who smoke or use tobacco products will not be considered for positions at Westgate, except where prohibited by law.
- Candidates are required to pass a background check, drug test, and demonstrate eligibility to work in the United States
Why Westgate?
- Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
- Paid Time Off – Vacation, Sick, and Personal Time to Recharge
- Paid Holidays
- 401(k) with Generous Company Match to Support Your Future
- Daily Pay – Access Your Earnings When You Need Them
- Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
- Wellness Programs to Support Your Well-Being
- Flexible Spending Accounts (FSA)
- Tuition Assistance to Help You Grow Your Career
- Military Leave
- Employee Assistance Program (EAP) – Support When You Need It Most
- Life, Disability, Accident, Critical Illness, and Hospital Insurance
- Pet Insurance for Your Furry Family Members
- Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
- Low-Cost Gym Membership
- David A. Siegel Legacy Scholarship – One scholarship of up to $40,000 is awarded each year to one eligible dependent of a current Team Member.
- Career Growth and Advancement Opportunities
- Community Involvement – Give Back and Make an Impact
Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying. This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.