Make a difference in the lives of your community! In this role you will have the chance to engage with our Residents and create a welcoming atmosphere for new and current Residents.
Position Summary:
Use administrative and sales skills to manage the office and provide tours or engaging conversations with Residents interested in moving in.
Behavioural Qualities:
- Engaging, positive attitude--stop and say hi to our Residents and see how they are doing!
- Professional and expressive telephone manner – ability to “sell” retirement living
- Understand and promote a “Hospitality” environment within the home
- Exhibit a highly developed ability to actively listen to prospect’s and resident’s needs
- Demonstrates flexibility and creativity in problem solving
- Forward, independent and innovative thinking
Responsibilities:
- Reception and office duties for the “Seniors Living” home
- Conduct sales-effective “Tours” of the SL home with walk-in’s and booked appointments
- Prioritize appointments and proactively and positively resolve conflicts as they arise
- Maintain office operations by ordering supplies, processing invoices, track attendance, process payroll and post scheduled hours including seniority lists
- Responds to phone and email inquiries – providing general information and referring inquiries to the appropriate source.
- Other duties and responsibilities as assigned or required
Qualifications:
- Persuasive Marketing and Sales experience required
- Post Secondary Education with a diploma in Office Administration
- Excellent interpersonal, communication and organizational skills
- Familiarity/ability to understand the Retirement Home Act and Residential Tenancies Act
- Experience in an Office and or a Care Home setting an asset
- Extensive computer literacy skills including Word, Excel and Outlook
- Ability to maintain records, prepare contracts and complete billing
- Demonstrated ability to effectively manage time-sensitive tasks
- Pro-active approach and able to work with minimal supervision
- Ability to work under pressure in busy, fast-paced environment
While our Applicant Tracking System uses some AI-enhanced tools, every decision throughout screening, assessing, and selecting candidates is made by real people on our team.
This posting is for an upcoming vacancy.
This posting is for a temporary position.