Mountain Studio Associate Manager
Retail | Boulder, Colorado | Full-Time Salaried
ABOUT US
Stio® is a mountain apparel brand that designs, develops and sells beautiful, functional, and innovative apparel infused with the soul of the mountain lifestyle. With headquarters in Jackson, Wyoming, Stio® draws inspiration from the surrounding Teton Range and offers product via Stio.com, catalog and its Mountain Studio® retail locations in Jackson Hole, Wyoming; Park City, Utah; Boulder, Colorado; Freeport, Maine; Bend, Oregon; Boise, Idaho; Boston, Massachusetts; South Lake Tahoe, California and opening soon in Bozeman, Montana.
YOUR ROLE
As the Associate Studio Manager (ASM) - Boulder, you share responsibility for the performance of Stio’s Boulder retail store location. Your main goals are to drive sales, ensure store profitability, provide an exceptional customer experience that’s true to the Stio brand, and build new customer acquisition. You are responsible for supporting budget objectives for both revenue and operating expenses. You will help oversee operational procedures, sales and merchandising efforts. You help lead the store staff and share responsibility for hiring and training seasonal team members, ensuring a consistently high level of customer service in your store. You will foster a culture of trust, accountability and excellence amongst the staff, ensure a strong working knowledge of Stio products and implement best practices in the areas of customer engagement, operations and visual merchandising.
The ASM reports to the Mountain Studio Manager (Store Manager).
This role is performed in our Mountain Studio location. The Mountain Studio Associate Manager must live within a reasonable commute of the Boulder Mountain Studio.
YOUR SKILLS
The ASM is a self-starter with exceptional customer experience, organizational and leadership skills. You have strong interpersonal and communication skills, capable of guiding staff members with a wide array of experience and abilities to success. You are team-oriented, comfortable with multi-faceted responsibilities, and able to maintain a positive attitude in the workplace. The ASM supports training for hourly and seasonal employees and works alongside the team to elevate customer experience and drive sales in their location.
YOUR RESPONSIBILITIES
- As Associate Store Manager, you will manage the details of the retail store including but not limited to hiring, training and coaching retail staff, inventory management through receiving, selling and merchandising, and driving sales. As ASM, you will communicate directly with Store Manager and Retail Leadership, corporate Operations, Marketing, Product, and Customer Service teams as needed.
- Excellent communication skills with prior customer service experience and excitement for a customer-facing leadership role working alongside the team from the sales floor
- Detail-oriented with strong organizational and prioritization skills
- Self-motivated and proactive with operational tasks
- Implementation of strategies to drive new customer acquisition
- Planning and execution to achieve an exceptional retail environment for customers, setting an example for your team in how you show up on the sales floor working alongside them each day
- Support planning and delivery of visual merchandising and marketing plans
- Available to work a combination of opening, closing, weekend and holiday season shifts to support the business and scheduling needs in combination with the Mountain Studio Manager
YOUR EXPERIENCE
- Bachelor’s degree preferred
- 1+ years of retail experience preferred
- Leadership experience preferred
- Preferred experience with visual merchandising and/or retail marketing, and working with a team towards shared goals
- Effective with Microsoft Office and Google Suite
THE FINE PRINT
- Annual salary $52,000 - $60,000 based on experience
- Available to work a combination of opening, closing, weekend and holiday season shifts to support the business and scheduling needs in combination with the Mountain Studio Manager
- Medical, Dental and Vision plans
- 401k with employer match
- Generous paid time off policies
- Annual gear allowance
- Wellness benefits
- Generous employee discount, industry perks, and more
- Employee Assistance Program
- Company Paid Long-Term Disability
- Must be able to move around the retail space for 8-12 hours per day
- Must be able to move items upwards of 50 lbs, occasionally traverse ladders
This job description is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, we reserve the right to revise the job or to require that other or different tasks be performed. Stio is an equal opportunity employer of all qualified individuals, including minorities, BIPOC, LGBTQ+, veterans & individuals with disabilities.