We are seeking a proactive, highly communicative Referral Coordinator to support our client's fast-paced Cardiology practice. The ideal candidate brings a background in outpatient referral processing, possesses exceptional English communication skills paired with Spanish bilingual proficiency, and demonstrates strong attention to detail in scheduling, eligibility verification, and care coordination.
Key Responsibilities
- Referral & Schedule Management: Coordinate directly with referring provider offices to schedule incoming patient referrals received via fax and phone, ensuring timely intake and system registration.
- Insurance & Eligibility Verification: Run insurance eligibility checks to verify active benefits and confirm in-network contract status prior to patient appointments.
- Authorization Coordination: Identify when prior approvals are required for referred visits or cardiac procedures and submit requests to the Authorizations team promptly.
- Provider & Patient Support: Serve as a reliable contact for referring provider offices and patients regarding insurance coverage, authorization status, and transmission of post-consultation notes.
- Tracking & Documentation: Log all daily referral activity, update patient demographic details, and maintain strict accuracy within the electronic health record (EHR) system.
- Administrative Duties: Execute general administrative support, including filing, sorting, photocopying, and multi-line phone management while adhering strictly to HIPAA guidelines.
Requirements
- High School Diploma or equivalent.
- Language Skills: High proficiency in English (both written and verbal) is essential; bilingual fluency in Spanish is required.
- Minimum typing speed of 45 WPM with basic-to-intermediate proficiency in Microsoft Office (Word, Excel, PowerPoint).
- Working knowledge of medical terminology, basic anatomy, and insurance verification principles.
- Strong customer service, multi-tasking, and interpersonal skills with the ability to work independently under pressure.
Please note that this is a full-time contractor position (40 hours per week) with a starting pay rate of $6 per hour depending on skillset and experience. The schedule is Monday through Friday, 8:00 am to 5:00 pm PST.