At FNBO, our employees are the heart of our story—and we’re committed to their success! Please see below the details of this career opportunity and how it fits into our organization’s success. Summary of the Job: Senior Manager, Trust Services & Operations is responsible for overseeing all operational aspects of trust and wealth administration and fiduciary services. This role ensures the efficient, compliant, and high-quality delivery of trust and wealth services to clients while managing a team of trust operations professionals. The position requires deep knowledge of fiduciary regulations, trust governance best practices, and operational excellence in a highly regulated environment. About This Role: Trust Operations Program Ownership Oversee day-to-day trust and wealth operations including account administration, asset management, account onboarding and fiduciary reporting Develop and implement operational policies, procedures, and workflows to ensure efficient trust administration Monitor service delivery standards and ensure timely completion of trust activities including account transactions, tax reporting, account deposits and distributions Manage trust accounting processes, reconciliations, and financial reporting for fiduciary accounts Lead initiatives to improve operational efficiency, reduce risk, and enhance client service delivery Performance Measurement Establish and monitor key performance indicators (KPIs) for trust operations including turnaround times, accuracy rates, and client satisfaction metrics Analyze operational data to identify trends, risks, and opportunities for improvement Prepare regular reports on operational performance, service levels, and team productivity for senior leadership Implement quality assurance programs to ensure accuracy and completeness of trust administration activities Track and report on regulatory examination findings and remediation efforts Trust Operations Team Management Provide coaching, mentoring, and performance feedback to team members Conduct regular one-on-one meetings and team meetings to ensure alignment and communication Manage workload distribution and resource allocation to meet service delivery commitments to scale for growth Foster a culture of continuous improvement, accountability, and client focus Identify training needs and coordinate professional development opportunities for team members Participate in talent acquisition and onboarding of new trust operations staff Compliance Ensure all trust operations activities comply with OCC regulations, state fiduciary laws, and internal policies Maintain current knowledge of regulatory requirements affecting trust operations and fiduciary services Coordinate with Compliance and Legal teams on regulatory examinations, audits, and inquiries Implement and monitor controls to mitigate operational and fiduciary risks Oversee annual account reviews and ensure proper documentation of fiduciary decisions Ensure proper handling of conflicts of interest, self-dealing prohibitions, and fiduciary duty requirements Manage responses to regulatory findings and implement corrective action plans Maintain appropriate records retention and documentation standards for trust accounts Program Administration Oversee trust accounting systems and technology platforms used for trust administration Collaborate with IT and vendors on system enhancements, upgrades, and issue resolution Manage operational budgets and control expenses within approved limits Develop and maintain comprehensive procedure documentation and training materials Lead or participate in special projects related to operational improvements, system implementations, or regulatory initiatives Ensure business continuity planning and disaster recovery preparedness for trust operations Manage vendor relationships for trust-related services Collaboration and Stakeholder Engagement Partner with Wealth Advisors, Trust Officers, and Relationship Managers to deliver exceptional client service Collaborate with Legal, Compliance, First Line Risk, and Audit teams on fiduciary matters Serve as subject matter expert on trust operations for internal stakeholders Communicate operational updates, process changes, and service impacts to relevant parties Participate in cross-functional projects and initiatives to support enterprise goals Build strong working relationships across the organization to facilitate problem-solving and collaboration Represent trust operations in meetings with senior leadership and regulatory examiners Decision Making Authority Approve operational procedures and workflow changes within trust operations Make decisions on resource allocation, workload prioritization, and team assignments Authorize routine trust transactions and distributions within established guidelines Escalate complex fiduciary decisions, significant operational issues, and regulatory matters to Managing Director Approve vendor selections and service agreements within delegated authority limits Make hiring, performance management, and compensation recommendations for team members Key Skills Deep knowledge of operational processes; preferably in trust operation administration, fiduciary principles, and settlement processes Strong understanding of OCC trust regulations and state fiduciary laws preferred Proven leadership and people management skills with ability to develop high-performing teams Excellent analytical and problem-solving abilities Strong project management and organizational skills Effective communication skills with ability to explain complex trust concepts to diverse audiences Ability to manage multiple priorities in a fast-paced, regulated environment Strong attention to detail and commitment to accuracy Customer-focused mindset with dedication to service excellence The Ideal Candidate for This Role: Required Bachelor's degree in Business, Finance, Accounting, or related field, or equivalent work experience Minimum 7-10 years of experience in trust operations, fiduciary services, or related field Minimum 3-5 years of people management experience Demonstrated experience managing operational teams and driving performance improvements Strong understanding of regulatory compliance requirements in a trust environment Desired Certified Trust Operations Professional (CTOP) or similar professional certification Experience with trust accounting systems (e.g., FIS, Fidelity) Previous experience in a bank trust department or wealth management organization Knowledge of investment operations and portfolio accounting Experience managing through regulatory examinations and audits IND123# Candidates must possess unrestricted work authorization and not require future sponsorship. Compensation: Compensation range (base pay): $83,355.00-$141,704.00 This role may have a specific starting pay within this range. Final compensation offer to candidate may vary from posted hiring range based upon work experience, education, and/or skill level. Work Environment: It is anticipated that the incumbent in this role will work onsite at the posted location. Our onsite environment fosters innovation, mentorship, and a vibrant culture where ideas flow freely and relationships flourish. As part of our team, you'll experience the energy of our collaborative spaces designed to support your professional growth while working alongside talented colleagues who inspire excellence daily. Please note that work location is subject to change based on business needs. Benefits Overview: We offer a variety of benefits designed to keep you and your family physically and financially healthy. Not only do we offer a competitive salary and work-life balance, we offer benefits to match your needs: Medical, Dental, Vision Insurance 401k, With Matching Contributions Time Off Programs Health Savings Account (HSA)/Dependent Care Employee Banking Growth Opportunities Tuition Assistance Short-Term/Long-Term Disability Insurance Learn more about FNBO benefits here: https://www.fnbo.com/careers/benefits/. For additional information regarding compensation and benefits, e-mail FNBO at [email protected]. To ensure you receive a response, include the number of this job (listed below) in the subject line of your message. Job number: R-20261917 Equal Opportunity & Belonging: FNBO believes that the quality of our employee experience is at the heart of our customer experience. One key pillar of our intended employee experience is Belonging. Belonging means we are committed to fostering a workplace culture where employees of all backgrounds feel valued, recognized, and empowered to be their authentic selves—no matter their role or where they are in their journey. Learn more here. FNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity. Click here to download 'EEO is The Law' Self-Print Poster Click here to download 'EEO is The Law' Supplement for Federal Contractors Click here to download 'EEO is The Law' GINA Supplement FNBO is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer - Member FDIC FNBO follows federal law regarding the use of marijuana (this applies to all non-California applicants) Application Deadline: All our jobs will be posted for a minimum of 5 calendar days. Job postings may come down prior to 5 calendar days based on volume of applicants. Grow Your Career with FNBO! For 170 years, our holding company - First National of Nebraska (FNNI) - has grown to more than 4,500 employees with locations in nine states and $35 billion in assets. We are proud to serve our customers and communities with banking offices located in Nebraska, Colorado, Illinois, Iowa, Kansas, Missouri, South Dakota, Texas and Wyoming. FNBO (First National Bank of Omaha) believes that a bank should be a force for good in the world; to positively influence the lives of our employees, customers and the success of the communities we serve. Whether you're just beginning your career or taking it to the next level, you'll find your fit here. Bilingual Careers Internships & Trainee Program FNBO believes that the quality of our employee experience is at the heart of our customer experience. One key pillar of our intended employee experience is Belonging. Belonging means we are committed to fostering a workplace culture where employees of all backgrounds feel valued, recognized, and empowered to be their authentic selves—no matter their role or where they are in their journey. FNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity. We strive to represent the communities in which we serve. Learn more here. FNBO endeavors to make our site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact HR Solution One via either email or phone using the contact information below. Online (Primary Response Hours: M-F, 8a-5p Central) [email protected] Phone (Available: M-F, 10a-2p; Central) (855) 470-3777 (402) 602-3777

Senior Manager, Trust Services & Operations.

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