Summary of Responsibilities:
The Resolute Barista needs to be available to work weekday mornings and Sundays. The Barista will create an excellent guest experience through serving in various roles within the Resolute Bistro and Resolute Cafe. The Barista is responsible for communicating with guests for their coffee orders. They are responsible for communicating coffee descriptions and ingredient details. They are to have a complete menu and ingredient knowledge. They will be responsible for communicating any dietary or allergen needs. They will help create an enjoyable experience with assisting guests with getting what they need. The Barista brings comfort and confidence to the guests with their coffee and menu knowledge. TheBarista serves our guests by creating a quick, easy, stress-free “check-out”.
Specific Duties and Responsibilities:
- Create an enjoyable experience assisting guests in the bistro.
- Handle and serve coffee for guests following the instructions provided.
- Assist guests with coffee and drink selections.
- Operate coffee machinery and equipment.
- Maintain cleanliness of equipment and serving utensils.
- Knowledgeable of complete menu and ingredients.
- Follow all food health and safety guidelines.
- Actively pursue and greet guests.
- Provide a quick, easy, stress-free check out for guests.
Other Duties:
- Affirm and uphold the Statement of Faith and the Core Values and DNA of the College, exemplifying all by word and lifestyle.
Qualifications
Personal Characteristics:
- Ability to work as part of a team.
- Effective communication skills.
- Excellent time management.
- Ability to work quickly without sacrificing quality or customer care.
Essential Traits:
- Analytical skills.
- Action-orientated.
- Initiative.
- Customer Service.
Abilities & Skills:
- Must be available to work weekday mornings between 6am-2pm
- Must be available to work Sundays.
- Must exemplify a high level of customer service.
- Clearly explain complicated processes and regulations.
- Ability to provide solutions to employee inquiries.
- Ability to self-motivate and make independent decisions.
Extent of Public Contact:
- Medium.
Physical Demands:
- Moderate exposure to physical risk.
- Prolonged standing.
- Very active.
- Twisting, turning, bending, stooping.
- Use of a step ladder.
- Ability to lift up to 30 pounds without assistance.
Direct Reports:
- This position is not a team lead for any Highlands College teammates.