Job Description Summary Sales Representative – CRM Location : Selangor #LI-Onsite Are you passionate about building trusted relationships with healthcare professionals and helping improve outcomes for patients? Join Novartis as a Sales Representative and take ownership of customer engagement and sales performance within your territory. You will combine scientific dialogue, data-driven planning, and personalized omnichannel engagement to deliver sustainable growth—always with integrity and in line with industry standards. Job Description Major accountabilities: Own and execute territory and customer plans using segmentation, value-based prioritization, and data-led call planning. Build trusted relationships with healthcare professionals through high-quality, compliant product discussions grounded in approved clinical evidence. Deliver personalized customer journeys across face-to-face and digital channels, supported by tools. Identify and share actionable insights on customer needs, market dynamics, competitor activity, and territory opportunities. Partner with Marketing, Medical, Value & Access, and Execution Excellence teams to deliver an integrated customer experience. Support local events, promotional activities, and product launches where required. Maintain accurate and timely customer-visit documentation while operating in line with Novartis policies, ethical standards, and local regulations. Requirements: Pharmaceutical sales experience with a record of delivering results. Experience engaging customers in the private healthcare sector; dermatology experience is preferred. Strong customer engagement, communication, territory planning, and relationship-building skills. Confidence using digital engagement platforms and CRM tools. Ability and willingness to travel within the assigned territory. Skills Desired Commercial Excellence, Communication, Compliance Governance, Conflict Management, Cross-Functional Coordination, Cross-Functional Work, Customer Insights, Influencing Skills, Key Account Management, Negotiation, Professional Ethics, Sales Techniques, Technical Knowledge Improving the lives of people living with disease takes more than innovative science. It takes a focus on the needs of people and a community committed to meeting them. It takes a team of people like you. Working together. Learning together. Thriving together. Discover how you can join us in changing people’s lives. Novartis is aware of employment scams which make false use of our company name or leader’s names or recruiter’s names to defraud job seekers. Novartis does not make job offers without interview and never asks candidates for money. If you have encountered a job posting or been approached with a job offer that you suspect may be fraudulent, we strongly recommend you do not respond, send money or personal information. Novartis is not responsible for any claims, losses, damages, or expenses resulting from scams. In the context of China Cross-Border Data Transfer (CBDT) policy, if you need to apply for a position in China, please go to the local Recruiting System TaleNov .

Sales Representative - CRM.

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