Number of Positions Available: 1 ABOUT US The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity. Financial Counsellor Permanent Part-Time 0.8 | SCHADS Level 4–5 (subject to accreditation) Based in South Australia – office location is negotiable Why this role matters This role supports people experiencing financial hardship by providing timely, compassionate and practical assistance through the National Debt Helpline (NDH). You will help community members understand their options, reduce financial stress and build long-term capability and resilience. Your work directly contributes to The Salvation Army’s mission to care for people, build healthy communities and work for justice. About the role The Financial Counsellor provides inbound phone and online chat support through the National Debt Helpline on a rostered basis as well as providing high-quality financial counselling, casework and advocacy to people seeking immediate guidance or longer-term support. This permanent part-time 0.8 FTE position is based in South Australia, with office location negotiable within the Moneycare team, reporting to the Team Leader. Pay is in accordance with a SCHADS Level 4–5, subject to accreditation. How you will make an impact Providing financial counselling through inbound NDH calls, online chat and in-person appointments, offering clear, practical and empathetic support Developing collaborative case plans that build financial capability, resilience and wellbeing Undertaking holistic assessments to understand each person’s circumstances, needs and goals Supporting access to services and strengthening community connections Advocating for community members with creditors, service providers and external agencies Maintaining accurate records in SAMIS and meeting all reporting requirements Identifying risks and service gaps and escalating appropriately Participating in professional development and reflective practice Contributing to financial capability education where appropriate What you will bring Minimum Diploma of Financial Counselling Eligibility for SCHADS Level 4 (working toward accreditation) or Level 5 (accredited) Experience in social services, community engagement or financial hardship support Understanding of the drivers of financial hardship and financial exclusion Strong communication skills across phone, online chat and in person settings Ability to work collaboratively within a multidisciplinary team Commitment to diversity, inclusion and culturally safe practice Resilience, professionalism and a community-member-centred approach What we offer As a registered not for profit organisation, we offer eligible employee’s meaningful benefits, including: Salary packaging benefits (up to $15,900 tax free) and Entertainment Benefit ($2,650 tax free) Employee Assistance Program – confidential counselling service Financial, retail and lifestyle discounts Generous paid parental leave (12 weeks for primary carers) Purchased leave options (up to 8 weeks) Five days paid leave annually to experience other Salvation Army programs Discounted health and fitness programs through Fitness Passport A supportive, inclusive culture with passionate and dedicated team members A deeply rewarding role where you can positively influence people’s financial wellbeing How to apply Please apply with your resume and a brief cover letter outlining your experience, qualifications and interest in the role. Applications will close as soon as a suitable candidate is secured. The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people. The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check. We value Integrity, Compassion, Respect, Diversity, and Collaboration At the Salvos, we believe in doing good that transforms lives and futures for the better. And it is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity. Mission, Vision & Values The Salvation Army is a Christian movement dedicated to sharing the love of Jesus. We share the love of Jesus by: Caring for people Creating faith pathways Building healthy communities Working for justice When you work with the Salvos, you help make a real difference to the community and the lives of others. Find more information here. Check out how we’re bringing some more good in the world. Why work with the Salvos? The Salvation Army offers a range of employment opportunities across the organisation, including those in community programs, aged care, retail, employment services, corporate and other support services. When you choose to work with the Salvos, you choose to believe in doing good that transforms the lives of people and communities facing hardship or crisis. So, if you are passionate about work that has purpose and satisfaction, are keen on delivering social and sustainable outcomes that change lives, we want to hear from you. Our employees have access to a range of benefits, plus personal development and career diversity opportunities that deliver real and meaningful benefits. Enjoy flexible working arrangements and a healthy work-life balance, generous salary packaging opportunities, parental leave, purchase leave schemes and much more. Find out more The Salvation Army encourages people from all backgrounds, abilities, and identities to apply. We are committed to fostering an inclusive environment that accepts and recognises every person, embraces their strengths and differences, and provide opportunities for all people to achieve their highest potential. Find out more Check out our career page to find out more about our recruitment process and what its like to work at the Salvos. We are always on the lookout for individuals keen to help us fulfil mission to support those in need. Along with contributing their valuable time to a good cause, volunteers bring much-needed vitality and a fresh perspective through their ideas to the range of roles we have on offer. Whatever your skillset, availability, or areas of interest, we are keen to hear from you. Check out our volunteer opportunities here.

Financial Counsellor.

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