Job Title: Special & Business Accounts Specialist Primary Location: Grand Rapids, MI Employee Status: Full-Time Hourly Estimated Hours/Week: 38 Who We Are: As Michigan's largest credit union, we strive to deliver exceptional service to our members while fostering a culture built on curious minds, collaborative hearts and continuous excellence. If you're looking for your next opportunity to grow your career and broaden your experience within LMCU, we encourage you to apply. About this Position: LMCU is seeking a detail oriented and service driven Special & Business Accounts Specialist to support the administration and oversight of business, special, and high risk account relationships. This role serves as a valuable resource for members and employees by reviewing legal and organizational documents, interpreting ownership and signer authority, and helping ensure accounts are established and maintained in accordance with applicable regulations and internal policies. Working closely with branch employees and internal partners, this position helps mitigate operational and compliance risk through accurate account administration, specialized transaction processing, and guidance on complex account structures including trusts, estates, fiduciary relationships, and business entities. The ideal candidate brings strong analytical skills, attention to detail, sound judgment, and the ability to interpret documentation while providing exceptional service and support. This role offers an opportunity to build expertise in specialized account administration while contributing to the credit union's commitment to operational excellence and member service. What You'll Do: Account Administration & Member Support Administer business, special, and high risk account programs, including account setup, maintenance, specialized servicing, and death claim processing Provide guidance to members and employees regarding complex account ownership structures, legal documentation, and banking requirements Review and validate business entity documentation, trust instruments, court orders, resolutions, and signer authority documentation Ensure accounts are established and serviced accurately while maintaining compliance with regulatory and organizational requirements Compliance & Transaction Oversight Process transactions and service requests related to specialized and high risk accounts, including research, follow up, exception handling, and error resolution Review legal and supporting documentation for completeness, consistency, and compliance with applicable regulations and policies Provide guidance and corrective feedback on branch submitted documentation and escalate elevated risk situations when appropriate Maintain accurate records and support updates related to legislative, regulatory, and procedural changes Technology & Information Management Utilize regulatory and state resources to verify entity status, ownership information, registration requirements, and account eligibility Partner with internal stakeholders to maintain accurate compliance resources and reference materials on the employee intranet Research and validate information necessary to support specialized account administration and risk mitigation efforts Reporting & Specialized Processing Process monthly reports related to account documentation and account administration activities Calculate and distribute IOTA and IOLTA interest payments to designated bar foundations Support account reviews and reporting processes that promote operational accuracy and compliance Training & Team Support Assist in training and mentoring team members within the Special & Business Accounts area Support the development and delivery of training content related to business and special account procedures Provide procedural guidance and support to branch employees and internal partners Contribute to continuous improvement initiatives that enhance efficiency, service quality, and risk management Adhere to and champion our core values of curious minds, collaborative hearts and continuous excellence What You'll Bring: High school diploma or equivalent required One to three years of similar or related experience required Previous experience in a financial institution preferred Experience reviewing legal, organizational, or account ownership documentation preferred Knowledge of specialized, business, fiduciary, trust, estate, or other complex account structures preferred Knowledge & Skills: Strong attention to detail and commitment to accuracy Ability to interpret legal, organizational, and account ownership documents Working knowledge of banking regulations, account documentation requirements, and risk management practices preferred Strong analytical, problem solving, and decision making skills Excellent written and verbal communication skills Ability to provide guidance and support to members and employees regarding complex account situations Strong organizational skills with the ability to manage multiple priorities and deadlines Proficiency with Microsoft Office and other business technology applications Ability to work independently while collaborating effectively across departments Commitment to providing exceptional member service while maintaining compliance and operational controls Must comply with applicable laws and regulations, including but not limited to the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control What You'll Get: All Employees: weekly pay and retirement savings options. Full-Time Employees: comprehensive health coverage including medical (with prescription), dental, vision, HSA match, paid parental leave, and tuition reimbursement. To see a full list of our benefit offerings, check out this helpful guide! Have Additional Questions About the Role? You May Email Us At: [email protected]. If you lack access to the internet or require an accommodation in the application process, please send your resume via mail to: P.O. Box 2848, Grand Rapids, MI 49501. LMCU is an Equal Opportunity Employer Lake Michigan Credit Union is fundamentally different than a bank, both in our structure and mission. Our goal has always been to do what is best for our members. This approach guides every decision we make and every service we offer. As a credit union, our goal isn’t to generate profits for shareholders, it’s to improve the lives of our members. LMCU is consistently rated in the top ten in the nation for Return of the Member by Callahan & Associates, meaning we give back more to our members in the form of higher rates when they save and lower rates when they borrow. At LMCU, the emphasis on delivering real value to our members has been job one, since day one. As one of the largest credit unions in the nation for several years running, LMCU has earned many awards and accolades such as inclusion as one of the 101 Best and Brightest Companies to Work For Nationally and being recognized by Forbes as a Great Place to Work. As an employee, you'll enjoy a stimulating, professional atmosphere, supported by the latest technology, training, and development. We recognize that a healthy balance between work, home life, and play is essential to our employees and our success. We offer a friendly, respectful and inclusive work environment, fun employee activities and rewarding community involvement opportunities. You’ll love working here at Lake Michigan Credit Union! LMCU is an Equal Opportunity Employer

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