Implementation Specialist Do you like collaborating across teams to deliver successful product implementation services for customers? Do you enjoy working with cutting-edge technology solutions? About our Team As an Implementation Specialist, you are a part of the Customer Success team which is focused on delighting the customer. As a team we do this by providing critical product implementation, robust training and adoption programs, and commercial readiness / go-to-market support. Overview As part of Elsevier’s Customer Success team, the Implementation Specialist plays a critical role in delivering successful product implementations for our customers, including integration and access support, training, and adoption activities. This role drives high-visibility, high-complexity projects across Elsevier Clinical Reference and Decision Support, Patient Engagement, and Clinical Workflow products, ensuring a high level of service satisfaction and successful achievement of each customer’s unique goals. The Implementation Specialist leverages expertise in SaaS solutions and product workflows to drive successful implementations. They coordinate project activities, manage internal and customer timelines, establish and track key milestones, and communicate project status, risks, and next steps to key stakeholders. They also provide best-practice, consultative support to help customers address workflow challenges, optimize product configuration and use, and realize greater value from Elsevier solutions. Building and nurturing value-based relationships and keeping the lines of communication open with our most demanding and high-profile clients will be crucial to success. Responsibilities Implementation Delivery Lead end-to-end implementation of Elsevier's products for customer accounts, from kickoff through go-live and adoption. Establish and manage project plans, milestones, and timelines across multiple concurrent, high-visibility implementations. Serve as a subject matter expert, understanding product functionality, access methods and workflows, integration requirements, and the ability to troubleshoot and resolve complex product and implementation related challenges. Provide virtual and on-site training and consultative support to help clients maximize adoption and value. Champion customer satisfaction through responsive, transparent, and authentic communication. undefined. Stakeholder Management & Escalations Proactively manage client expectations and communicate project status, risks, and resolutions to internal and external stakeholders. Serve as the primary point of contact and escalation path for key implementation project stakeholders, including leadership, IT counterparts, and executive sponsors. Be a highly motivated change agent and problem solver. undefined. Cross-Functional Collaboration Partner with Product, Technology, and Subject Matter Experts to scope requirements and resolve workflow challenges, ensuring successful delivery of relevant products and functionality. Collaborate with Customer Success leadership and relevant stakeholders to identify recurring risks and process gaps across implementations and recommend and drive improvements to methodology, tools, and training. Requirements Have 5+ years of experience in implementation, customer engagement/service, and/or consulting support, ideally within healthcare and/or SaaS environments. Have proven experience leading complex, multi-stakeholder implementation projects from initiation through go-live. Strong project management skills across cross-functional initiatives. Be an effective problem solver able to navigate ambiguity within a matrix organization. Have excellent verbal and written communication skills, including experience presenting to senior stakeholders. Able to travel to customer sites as required (up to 20% of time). Have a bachelor's degree or equivalent experience. Valued Attributes Project Management Professional (PMP) certification. Clinical background and experience providing direct patient care or hospital/health system experience (Registered Nurse or similar) AI (Artificial Intelligence) fluency, knowledge and experience. Work in a way that works for you We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals. Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive Working for you We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer: Health plan benefits Employee Assistance Program Retirement Benefits Various Leave Programs Educational Assistance Disability, Life and Accidental Death Insurance Paid Vacation Up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice About the Business A global leader in information and analytics, we help researchers and healthcare professionals' advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world’s grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world. U.S. National Base Pay Range: $71,600 - $119,400. Geographic differentials may apply in some locations to better reflect local market rates. This job is eligible for an annual incentive bonus. We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120. Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here. Please read our Candidate Privacy Policy. We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: EEO Know Your Rights. Elsevier is a global leader in advanced information and decision support for science and healthcare. We believe that by working together with the communities we serve, we can shape human progress to go further, happen faster, and benefit all. We support continuous discovery and uphold the highest standards of content integrity, reliability, and reproducibility so the communities we serve can advance their field of science, healthcare or innovation with confidence. By combining high-quality content with powerful analytics, we transform complexity into clarity and deliver mission-critical insights that help professionals make better decisions when it matters most. We deliver insights that help research institutions, governments, and funders achieve their goals. We help researchers discover and share knowledge, collaborate, and accelerate innovation. We help librarians provide verified, quality information to universities. We help innovators turn knowledge into new products. We help health professionals improve patient care and educators train the next generation of doctors and nurses. Connecting quality content and innovative technologies, we make progress go further and happen faster. And by championing inclusion and sustainability, we ensure progress benefits all. With 9,500 employees, over 2,300 technologists in 5 major tech hubs, and more than 60 locations across the globe, we are committed to supporting the scientific and healthcare communities around the world. We offer a diverse range of opportunities across technology, commercial, business, and early career jobs. If you are looking for a career that inspires progress in science, innovation and health, and allows you to grow every day, find your team at Elsevier. Elsevier is part of RELX Group. Let’s shape progress together. Join us. elsevier.com/about/careers

Implementation Specialist.

more at Relx.

Development Editor - 医療書籍制作ポジション

Software Engineer III - Cheminformatics m/f/d

Senior Software Engineer II

similar roles.

Account Executive

Receptionist Medical Assistant

Medical Assistant

TikTok Ads Specialist - Remote

TikTok Ads Specialist

Inside Sales Representative