About the role
EngageCX is a virtual call center offering those dedicated to working from home options since 2009 (formerly ViaSource Solutions). Once you have submitted your application, you will be prompted to begin the self-paced equipment certification and interview process.
Our campaigns primarily run Monday through Friday, with some Saturdays. We have a variety of shift offerings available to select from.
EngageCX offers weekly direct deposits once set up in payroll, which takes two full weeks.
What you'll do
EngageCX often has several exciting campaigns we are recruiting for, and while each may differ, the core responsibilities of each role are the same: engaging with customers and providing exceptional service.
General responsibilities across campaigns include:
- Handling a high volume of inbound and/or outbound calls from healthcare recipients in a fast-paced remote call center environment
- Efficiently collecting and verifying caller information while maintaining call flow and productivity standards
- Assessing interest and pre-qualifying callers against established eligibility and compliance criteria
- Clearly and concisely communicating plan-related information and next steps within the required call time targets
- Accurately documenting interactions and outcomes in CRM and call systems
- Warm-transfer qualified and interested callers to licensed insurance agents to ensure a smooth handoff and positive customer experience
Qualifications
- Prior survey or call center experience preferred
- Professional, friendly demeanor with a clear, confident speaking voice and strong command of the English language
- Excellent communication and call control skills; ability to follow standardized scripts while delivering high-quality customer service
- Ability to work in a distraction-free, secure, and quiet remote work environment
- Proficiency with Windows-based applications, email platforms, and keyboarding/typing skills
- Comfortable navigating and managing multiple applications simultaneously in a fast-paced setting
- Ability to successfully pass a felony and HIPAA-compliant background check (conducted at no cost to the applicant; no credit check required)
System requirements
- Newer Desktop PC or Laptop. (Sorry, Macs, Chromebooks, tablets, and school computers are prohibited)
- Windows 11
- Minimum 8.0 GB of Available RAM
- Minimum of 1 GB of Physical Available Memory
- Dual ear USB headset with noise-canceling microphone
- Working Webcam available for use
- Must be hardwired to your internet using an Ethernet cord
- Use of wireless, Satellite connections, or VPNs is prohibited
- Minimum 50 Mbps download, 35 Mbps upload, and a ping of 10 or less, with 99% connectivity to the internet provider
- Laptop users must have and use an external keyboard and mouse
Location requirements
We hire in the following 22 states*:
AL, AR, FL, GA, IA, IN, KS, KY, LA, MI, MO, MS, NC, NE, NV, OH, OK, PA, SC, TN, TX, WV.
*Applicants will be asked to provide photo identification and a valid utility bill to verify residency.
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About EngageCX
For over two decades, EngageCX has brought technology and people together to deliver exceptional customer experiences for our clients while giving skilled people like you the benefit of working from the comfort and convenience of your home office. Whether you are seeking to work for years to come or contract for a season, we have options and positions that will suit your needs!
Capitalize on your skills and enjoy flexibility in your workweek, while remaining safely at home. The work will connect you to new challenges, people, and experiences via our call center solutions. Over ninety percent of our supervisors and managers come from within our evolving workforce, as demonstrated by several individuals who have spent over a decade working on various projects with us.
We proudly offer:
- Training to improve and further your skills.
- Various opportunities for growth within the company.
- Weekly direct deposits.
- We never require a fee to apply and work with us!