Job Title Territory Manager- Delhi 1 & Nepal Job Description Title: Territory Manager- Delhi 1 & Nepal Location: Gurgaon Job Responsibilities: Applies specialized knowledge to develop a list of identified renewal accounts, creates individual short-term implementation plans based on insights from customer needs and preferences to ensure continued satisfaction, retention, revenue growth, and foster long-term customer relationships. Works under limited supervision, maintains and updates renewal forecast data regularly to ensure accurate assessment of renewal opportunities for effective planning and decision-making. Ensures both current and expired customers' accounts remain in good standing through consistent follow-up and communication and prioritizes timely and efficient contract renewals to maximize revenue opportunities utilizing specialized knowledge. Resolves a wide range of moderate complexity requests in creative ways, demonstrating good judgment in selecting methods and techniques for obtaining solutions. Demonstrates specialized solution-selling expertise to cultivate internal relationships with sales and customer delivery teams, ensuring alignment with renewal and retention objectives through effective collaboration and coordination of efforts. Collaborates with account teams, business development, and customer delivery management teams to implement renewal strategies and identifies opportunities with Sales Account Managers and specialists for customer expansion within the existing base. Participates in customer calls and meetings to address outstanding issues, communicate the value of offerings and partnerships, and provide clarification on contractual pricing, terms, and conditions. Monitors inquiry status, coordinates responses with discernment to uphold customer satisfaction, utilizes complete judgment to address customer needs effectively and ensures timely and appropriate resolutions are provided. Conducts business reviews with customers to pinpoint growth opportunities and deliver outstanding customer service and support throughout the renewals process to ensure continued customer satisfaction. Engages with both external and internal customers to address advanced inquiries and issues, initiating dialogue with customer contacts, technical support, order management, and Area Sales Manager as needed. Delivers advanced customer service during the renewal process, compiles data on customer satisfaction and usage trends, identifies process improvement initiatives across maintenance renewals, software expansions, and new customer acquisitions and communicates feedback to sales and technical support. Minimum required Experience: Minimum 7 to 15 years of experience with Bachelor's in areas such as Sales, Customer Success, Customer Operations or equivalent OR no prior experience with Master's Degree. Preferred Skills: • Data Analysis & Interpretation • Stakeholder Management • Process Improvements • Customer Satisfaction Techniques • Customer Relationship Management (CRM) Software • Opportunity Management • Contract Management • Technical Presentations • Business Acumen • Financial Acumen • Documentation & Reporting • Escalation Management How we work together We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations. Indicate if this role is an office/field/onsite role. About Philips We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others. • Learn more about our business. #LI-PHILIN At Philips, we believe that every human matters. As a global health-tech leader, we focus on improving people’s health and wellbeing through meaningful innovation. The people who work here share our passion and are motivated to bring this purpose to life. For more than 130 years, we have been creating technologies and innovations that improve people's lives and support healthcare practitioners. Headquartered in the Netherlands and operating in more than 100 countries globally, we focus our advanced technology and deep clinical and consumer insights on Precision Diagnosis, Image Guided Therapy, Enterprise Informatics, Monitoring/ Connected Care, Sleep & Respiratory Care and Personal Health. Together, we deliver better care for more people because we believe that every human matters. That's why we're taking steps to create an environment where we acknowledge and embrace our differences and uniqueness and listen to and value each other's views. When people feel cared for and listened to, they bring their best qualities to work, leading to better collaboration, communication, innovation and success. It is the policy of Philips to provide equal employment and advancement opportunities to all qualified employees and applicants for employment without regard to race, color, religion, sex, pregnancy/childbirth or related medical conditions, age, ethnic or national origin, sexual orientation, gender identity or expression, physical or mental disability, genetic information, citizenship status, veteran or military status, marital or domestic partner status or any other characteristic protected by law. As an equal opportunity employer, Philips is committed to fostering a culture where all are treated with respect and professionalism. To ensure reasonable accommodations for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance. Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace. Know Your Rights

Territory Manager- Delhi 1 & Nepal.

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