Job Title IT Service Support Job Description Job title: IT Service Support Your role: Job Responsibilities: • Assists end users by providing detailed training on specific applications, offering advice and guidance on their use to enhance user proficiency and satisfaction, thereby improving overall productivity, and reducing downtime, working under close supervision. • Helps to investigate recurring issues to identify root causes, implementing solutions to prevent recurrence and improve the overall reliability of supported applications and technologies, thereby enhancing the stability and performance of IT services. • Supports in handling multiple support activities simultaneously, demonstrating strong organizational skills to prioritize tasks and meet service level agreements, while ensuring that critical issues are addressed promptly and effectively. • Prepares comprehensive documentation for support processes and user guides, ensuring that all information is clear, accurate, and accessible to both the support team and end users, which aids in faster resolution of issues and better user understanding. • Responds promptly to user inquiries and support requests, utilizing strong interpersonal and communication skills to address and resolve user concerns professionally and efficiently, thereby enhancing user satisfaction and trust in IT services. You're the right fit if: • Exposure to cloud platforms such as Microsoft Azure or AWS • Understanding of Agile and Scrum methodologies • Knowledge of software security best practices • Proficiency in programming language such as C#, JavaScript, LINQ • Understanding of object-oriented programming principles • Knowledge of HTML, CSS, and basic web development concepts • Familiarity with SQL databases and SQL queries How we work together We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations. About Philips Are you ready to do the work of your life to help the lives of others? Learn more about our business, discover our rich and exciting history and learn more about our purpose. If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care. At Philips, we believe that every human matters. As a global health-tech leader, we focus on improving people’s health and wellbeing through meaningful innovation. The people who work here share our passion and are motivated to bring this purpose to life. For more than 130 years, we have been creating technologies and innovations that improve people's lives and support healthcare practitioners. Headquartered in the Netherlands and operating in more than 100 countries globally, we focus our advanced technology and deep clinical and consumer insights on Precision Diagnosis, Image Guided Therapy, Enterprise Informatics, Monitoring/ Connected Care, Sleep & Respiratory Care and Personal Health. Together, we deliver better care for more people because we believe that every human matters. That's why we're taking steps to create an environment where we acknowledge and embrace our differences and uniqueness and listen to and value each other's views. When people feel cared for and listened to, they bring their best qualities to work, leading to better collaboration, communication, innovation and success. It is the policy of Philips to provide equal employment and advancement opportunities to all qualified employees and applicants for employment without regard to race, color, religion, sex, pregnancy/childbirth or related medical conditions, age, ethnic or national origin, sexual orientation, gender identity or expression, physical or mental disability, genetic information, citizenship status, veteran or military status, marital or domestic partner status or any other characteristic protected by law. As an equal opportunity employer, Philips is committed to fostering a culture where all are treated with respect and professionalism. To ensure reasonable accommodations for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance. Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace. Know Your Rights

IT Service Support.

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