Position Title: Director of Clinic Operations Department: OUHP Clinic Administration Job Description: The Director of Clinic Operations is responsible for the leadership and oversight of multi‑site outpatient clinical operations. This role ensures consistent operational performance across multiple clinics, including safety, quality, regulatory compliance, patient experience, employee engagement, and financial stewardship. This Leader partners closely with physician leadership, clinic leadership, and enterprise support services to translate organizational strategy into effective daily operations while advancing OU Health’s mission of high‑quality, patient‑centered care. Essential Job Duties Responsibilities listed in this section are core to the position. Inability to perform these responsibilities, with or without an accommodation, may result in disqualification from the position. Operational Leadership Provide strategic and operational oversight for an assigned portfolio of clinics, potentially spanning multiple specialties and locations. Ensure clinics operate efficiently, safely, and in compliance with organizational policies and regulatory requirements. Identify operational risks and implement corrective actions to maintain high reliability and readiness. Performance & Quality Management Accountable for clinic performance across key metrics including quality, patient experience, access, productivity, financial performance, and employee engagement. Utilize data, dashboards, and benchmarks to drive continuous process improvement and operational excellence. Lead initiatives to improve workflows, reduce waste, and enhance service delivery. Leadership & Workforce Management Directly oversee clinic managers and administrative leaders. Lead performance management activities including hiring, coaching, development planning, corrective action, and succession planning. Foster a culture of accountability, collaboration, inclusion, and continuous learning consistent with the OU Health Way. Financial Stewardship Lead annual operational and capital budgeting processes for assigned clinics. Monitor expenses, productivity, and resource utilization to maintain adherence to approved budgets. Partner with Finance to analyze trends and support sustainable growth and investment decisions. Strategic Planning & Change Management Translate organizational and service‑line strategies into operational plans and measurable initiatives. Lead change initiatives related to clinic growth, access optimization, staffing models, and operational redesign. Support expansion, consolidation, or transformation efforts as directed by senior leadership. Regulatory & Compliance Oversight Ensure sustained compliance with applicable federal, state, and accreditation standards. Maintain readiness for inspections, audits, and surveys through proactive monitoring and staff education. Partner with Quality, Compliance, and Safety teams to address findings and continuous improvement needs. Collaboration & Communication Serve as a key liaison between clinics, physician leaders, and enterprise support functions (HR, Finance, IT, Revenue Cycle, Facilities, Supply Chain, Quality). Communicate clearly and consistently with leadership regarding performance, risks, and improvement initiatives. Represent clinic operations on enterprise committees and workgroups as assigned. General Job Duties Performs other duties as assigned. Minimum Requirements Education: Bachelor's degree in Healthcare or Business Management related fields required. Experience: At least 5 years of progressive leadership experience in a healthcare setting or multi-site clinical operations required. Certification/License/Registration: None required. Knowledge, Skills & Abilities Advanced knowledge of healthcare operations, clinic workflows, and regulatory requirements, including Medicaid, Medicare, and federal/state compliance standards. Accountable for ensuring enterprise-level compliance, proactively mitigating risk, and leading escalation and resolution of complex regulatory issues. Demonstrated ability to lead and optimize operations across multiple clinics or large service lines, ensuring consistency, scalability, and exceptional patient and provider experiences. Drives alignment of operational strategies with organizational goals, financial targets, and growth initiatives. Strong ability to lead, develop, and coach leadership teams, including setting strategic direction, driving accountability, and overseeing performance management practices. Builds high-performing, engaged teams and succession pipelines in partnership with HR. Excellent verbal, written, and presentation skills, with the ability to influence stakeholders across all levels of the organization, including executive leadership and providers. Effectively communicates vision, expectations, and change initiatives to drive alignment and execution. Advanced analytical and problem-solving skills with the ability to interpret complex data, identify trends, and drive performance improvement initiatives. Applies performance improvement methodologies (e.g., Lean, Six Sigma) to optimize outcomes, quality, and efficiency. Strong understanding of operational and financial drivers, including productivity, staffing models, budgeting, and revenue cycle impacts. Ensures effective resource allocation and sustainable operational performance. Advanced proficiency in Microsoft Office tools (Excel, Word, Outlook) and operational reporting systems to support data analysis, performance tracking, and executive reporting. Ability to navigate and lead within a dynamic, matrixed organization, balancing competing priorities while driving cross-functional collaboration and change adoption. Demonstrates high integrity, sound judgment, and executive presence, serving as a trusted leader and role model aligned with organizational values. Current OU Health Employees - Please click HERE to login. OU Health is an equal opportunity employer. We offer a comprehensive benefits package, including PTO, 401(k), medical and dental plans, and many more. We know that a total benefits and compensation package, designed to meet your specific needs both inside and outside of the work environment, create peace of mind for you and your family. OU Health is the state’s only comprehensive academic health system of hospitals, clinics and centers of excellence. With 11,000 employees and more than 1,300 physicians and advanced practice providers, OU Health is home to Oklahoma’s largest doctor network with a complete range of specialty care. OU Health serves Oklahoma and the region with the state’s only freestanding children’s hospital, the only National Cancer Institute-Designated OU Health Stephenson Cancer Center, Oklahoma’s flagship hospital, which serves as the state’s only Level 1 trauma center and Edmond Medical Center in the heart of the Edmond Community. Becker’s Hospital Review named University of Oklahoma Medical Center one of the 100 Great Hospitals in America for 2020. OU Health’s oncology program at OU Health Stephenson Cancer Center was named Oklahoma’s top facility for cancer care by U.S. News & World Report in its 2020-21 rankings. OU Health also was ranked by U.S. News & World Report as high performing in these specialties: Colon Surgery, COPD and Congestive Heart Failure. OU Health’s mission is to lead healthcare in patient care, education and research. Experts in prevention, treatment and cures, our team works to improve lives through innovation in medical care, education and research, while investing in the people, technologies and facilities that will enable us to achieve our goals. We are seeking individuals who have a passion and talent for caring for others. By joining our team, you will provide quality health care to our community through the work you do every day. We provide clinical and non-clinical opportunities to further your career and we invite you to explore our available positions. Equal employment opportunities are provided to all employees and applicants for employment without regard to race, color, religion, gender, national origin, age, disability, sexual orientation, gender identity, genetic information or protected veteran status in accordance with applicable federal laws. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation, and training. Reasonable accommodations are made to the known physical and mental limitations of qualified individuals with disabilities.

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