RATE: 36.00 PER HOUR
We are helping an on-demand autonomous ride-hailing company hire a Training Supervisor – Vehicle Operations to oversee training activities, maintain training standards, and support the development of Vehicle Operations personnel at an assigned location.
In this role, you'll oversee daily training operations, monitor learner progression, and ensure training programs meet established quality and performance standards. You'll work closely with managers, project managers, trainers, and mentors to coordinate training schedules, evaluate instructional effectiveness, maintain accurate records, and support continuous improvements to training processes.
The ideal candidate brings hands-on autonomous vehicle experience, strong organizational and communication skills, and the ability to coordinate training activities in a fast-paced, collaborative environment.
This is a hands-on supervisory position focused on maintaining training quality, improving operational efficiency, and ensuring Vehicle Operations personnel are proficient in established standard operating procedures (SOPs).
Key Responsibilities
As a Training Supervisor – Vehicle Operations, you'll:
Training Operations & Program Management
- Oversee daily training activities at the assigned Vehicle Operations location.
- Partner with team leads, managers, project managers, trainers, and mentors to improve training efficiency, quality, and throughput.
- Coordinate training schedules, missions, sessions, and resources to support operational requirements and team scaling goals.
- Monitor training program performance and ensure established standards and targets are consistently met.
- Identify opportunities to improve training workflows, resource allocation, and operational efficiency.
Trainer & Mentor Supervision
- Serve as the primary point of contact for onsite Vehicle Operations training personnel.
- Ensure trainers and mentors are aligned with established procedures, training expectations, and instructional standards.
- Conduct training and development sessions for trainers and mentors.
- Audit trainer and mentor activities to ensure instructional quality and compliance with training standards.
- Provide guidance, coaching, and feedback to improve training effectiveness and consistency.
Learner Progression & Performance Tracking
- Monitor learner progression throughout the Vehicle Operations training program.
- Maintain accurate training records, assessment results, and learner progress in the Learning Management System (LMS).
- Identify training deficiencies, performance concerns, and areas requiring additional coaching.
- Collaborate with trainers, mentors, and management to address learning gaps and improve trainee performance.
- Track training completion rates and overall program throughput.
Training Delivery & Curriculum Development
- Facilitate classroom and hands-on training sessions as needed.
- Conduct real-world and simulated training experiences to reinforce operational procedures.
- Review, update, and maintain training materials, including classroom presentations, assessments, and instructional resources.
- Ensure training content reflects current SOPs, operational requirements, and best practices.
- Support the continuous improvement of training materials and instructional methods.
Risk Management & Reporting
- Identify location-specific training risks and operational challenges.
- Develop mitigation strategies and contingency plans to minimize training disruptions.
- Monitor training quality, resource availability, and operational readiness.
- Provide regular updates on training progress, program throughput, and operational concerns to the Training Program Manager.
- Collaborate with cross-functional stakeholders to resolve issues and maintain training continuity.
Operational Support & Proficiency
- Participate in operational service missions for a minimum of 8 hours per quarter, acting as a tactician to maintain proficiency with current SOPs.
- Maintain familiarity with Zoox vehicle testing procedures and Vehicle Operations responsibilities.
- Support operational activities as needed to remain current with autonomous vehicle testing and service requirements.
- Travel to new locations when necessary to support training activities.
Requirements
Required Qualifications
- At least 12 months of experience as a fully trained Vehicle Operator at Zoox.
- 1–3 years of experience in the autonomous vehicle (AV) industry.
- Strong knowledge of Zoox vehicle testing procedures, operational workflows, and safety requirements.
- Familiarity with Vehicle Operations training standards and established SOPs.
Leadership & Training Skills
- Experience working in highly collaborative environments and promoting a team-oriented culture.
- Ability to coordinate and support trainers, mentors, and operational personnel.
- Proven ability to solve problems and improve operational efficiency.
- Strong organizational, planning, and decision-making skills.
- Ability to monitor training performance, identify deficiencies, and implement improvements.
Communication & Technical Skills
- Excellent written and verbal communication skills.
- Ability to clearly explain technical concepts, operational procedures, and training expectations.
- Strong interpersonal skills for coordinating with team members, supervisors, and management.
- Excellent time management and prioritization skills.
- Ability to manage multiple training activities, schedules, and operational priorities simultaneously.
Travel, Licensing & Compliance
- Willingness to travel to new locations to provide training support.
- Must possess and maintain a valid driver's license with an acceptable driving record.
- Must comply with the Controlled Substance and Alcohol Testing Program adopted by Zoox, as required for public passenger service.
Preferred Qualifications
- Proficiency with Google Workspace collaboration tools, including:
- Google Slides
- Google Sheets
- Google Docs
- Google Forms
- Previous experience in a supervisory or team leadership role.
- Experience teaching, instructing, coaching, or facilitating training programs.
- Bachelor's degree or relevant management experience preferred.
Benefits
- 401(k)
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off