VACANCY: TSU PROTECTION SERVICES – AREA MANAGER – GUARDING DIVISION, BOLAND
Job brief
TSU Protection Service is looking for an Area Manager (AM) who would be responsible for the operational management at all Security Contracts, including but not limited to the management of Management Systems, the Guard Forces including guards with K9, vehicles, fire-arms, equipment, the safety programs, the budgeting processes and budget control of all the contracts, the support of quotations, site evaluations, preparation for site deployment, the measurements and analyses of sites for improvement as well as the performance of personnel in general.
1. JOB PURPOSE:
The major objectives and initiatives of this position are as follows:
1) To continuously improve the quality of the services and performance of guards and other personnel ( i.e, reduce the number of complaints per guard)
2) To meet or exceed the objectives and targets specified
3) To improve the productivity of the guard forces and other personnel
4) To improve the profitability of the contracts
5) To continuously reduce the expenditure of the contracts on all cost items (at least less than the budget)
6) To continuously reduce maintenance and fuel costs on vehicles as well as fines
7) To continuously reduce the number of customer complaints (number of complaints as a percentage of the number of customers)
8) To continuously reduce the number of theft cases and property damage cases at customer sites (number of cases per site)
9) To reduce sick leave (total days sick leave as a percentage of total days worked)
10 To have no Contract Breaches
11) Minimum of 2 client visits per month per client
12) To reduce the number of incidents and accidents by inspectors and guards (percentage per guard employed) as well as the number of injuries of all personnel
2. DIMENSIONS:
• STAFF: Mobile Supervisors
• Personal Assistance
3. PRINCIPAL ACCOUNTABILITIES
3.1 Management to ensure above-average performance by personnel, as well as a service that at least meets customer requirements
3.2 Regular site visits and observations
3.2 Site Evaluations
3.4 Client visits and liaison
3.5 Strategic planning for all operations (contracts), including training requirements
3.6 To ensure the correct and qualitative completion of customer documents and other documents at all contracts through daily audits
3.7 Prevention/reduction of theft or damage of customer property, materials, or equipment
3.8 Client satisfaction / formal investigations of all complaints and written investigation reports to customers by all contracts
3.9 Quality Management System at all contracts
3.10 Vehicle management (maintenance and fuel costs and elimination of fines)
3.11 Ensure Approvals of exceptions/changes to posting sheets for payroll (payment) purposes
3.12 All Area expenses, including expenses related to vehicles, materials, and equipment utilized by the Area (expenses against each cost item in the budget)
3.14 Assistance with disciplinary and grievance inquiries
3.15 Initiation of disciplinary inquiries involving direct reports
3.16 Labour Relations – ensure that procedures applied are in line with labour laws and regulations
4. CONTEXT
a) OPERATING ENVIRONMENT
Interact with customers (Senior Management, Middle Management, and supervision) to communicate changes in/to operational methods /strategies. Meetings with customers, visits to customer sites. Guards operating on/at customer sites
b) FRAMEWORK AND BOUNDARIES
Operate within the framework of the BCE Act, Skills Development Act, and the Labour Relations ACT, the Firearms and Controls Act, the Access to Public and Vehicles Act, Act 53 of 1985, Legal Succession Act 9 of 1989, as well as company policies and principles under the direction of the Operations Director
5 RELATIONSHIPS (Who and Why)
5.1 Customer Meetings to discuss service, contract requirements, and site surveys and evaluations
5.2 Management Meetings and Reporting
5.3 People reporting to Leadership, meetings, discussions, feedback, and reviews
5.4 Workforce Leadership and Communication
6. JOB SPECIFICATIONS
Knowledge:
Psira Grade A, Degree or equivalent and 5-6 years of experience in security Operations management, Driver's License, Handgun Firearm Competency (Police competency and Business Purposes) as well as proficiency in English and Afrikaans and a good knowledge of current BCEA and labour legislation, and other legislation relevant to the Security Industry
Skills:
Negotiation and communication skills
Training Requirements:
1) Excel - Advanced
2) Word
3) Leadership
4) Presentation skills, including PowerPoint
7. JOB CHALLENGES
7.1 To exceed objectives and targets
7.2 To improve the knowledge and skills of the guard force
7.3 To prevent theft by ensuring that the guard force is disciplined, alert, innovative, and well trained as well as the continuous improvement of security systems, strategies, and measurements (i.e. cable theft)
7.4 To continuously initiate or be up to date with best practice with regard to the prevention of crime and theft.
7.5 Continuous redeployment of manpower in the most efficient and most productive way
7.6 To convince customers to improve their security systems and support systems
8. PLANNING
8.1 Plan site visits and surveys
8.2 Plan analyses of daily, weekly, or monthly reports
8.3 Plan / schedule the completion of statutory reports ( e.g. Equity and BEE)
8.4 Plan daily auditing of documents
8.5 Plan the redeployment of manpower
8.6 Plan for management review sessions
8.7 Plan performance appraisals
8.8 Plan meetings
8.9 Plan training to be attended
8.10 Plan for annual budget
8.11 Daily, weekly, and monthly tasks and activities
9. ORGANISING:
9.1 Organise site surveys as well as meetings with customers
9.2 Organise disciplinary hearings
9.3 Organise cost/ expenditure review sessions
9.4 Organise meetings with the team to review progress towards objectives and targets
9.5 Organise redeployment of manpower
9.6 Organise site surveys
9.7 Organise meetings
9.8 Organise training
10. CONTROL:
10.1 Control the costs and the spending of the contracts to be less than the budget
10.2 Control the spending on vehicle maintenance and fuel
10.3 Ensure that all contracts follow the Quality Management System procedures and instructions
ALL RELEVANT QUALIFICATIONS, CV, ID TO BE ATTACHED AS REQUESTED.
Remuneration:
Negotiable, depending on skills and experience.
Closing date: 11 November 2026.
Late applications will not be accepted.