Overview: We are looking for a Senior Support Engineer to join the Blue Yonder Support (BYN) team, responsible for delivering exceptional customer experience through end-to-end ownership of customer solutions. This role involves proactive issue resolution, performance optimization, and continuous improvement to ensure high service quality, system stability, and customer satisfaction. Scope: Own customer environments across UAT, Production, DR, and SPT Drive proactive monitoring, incident prevention, and root cause analysis Engage early in implementation projects to ensure seamless transition to operations Collaborate with TAMs, Engineering, and DevOps teams to improve service delivery Contribute to automation, process improvement, and operational excellence initiatives Act as SME and mentor team members Our current technical environment: Databases: SQL, Oracle Cloud: Microsoft Azure, Oracle Cloud Technologies: Java, APIs, SQL, UNIX Monitoring & Observability: AppDynamics, Splunk, logs and performance tools , Kibana Tools & Platforms: JIRA, CI/CD (GitHub, Jenkins), scripting (Python, PowerShell, Shell) Architecture: Multi-tier client-server systems, load balancers, middleware integrations What you’ll do: Own customer issues end-to-end, especially high-impact and complex incidents Perform deep technical troubleshooting across application, database, and cloud layers Conduct root cause analysis and implement preventive measures Monitor system health and identify improvement opportunities using metrics and trends Optimize system performance (DB tuning, query optimization, application performance) Support go-live and post-implementation transitions with strong operational readiness Drive automation and efficiency improvements in support processes Mentor junior engineers and contribute to technical knowledge sharing What we are looking for: Strong expertise in SQL/Oracle and database performance tuning Experience in production application support and incident management Total experience : 8 - 10 years Location: Pune Good understanding of cloud technologies Hands-on experience with monitoring tools Strong troubleshooting skills across application, integration, and infrastructure layers Knowledge of APIs/integration troubleshooting Scripting/automation experience (Python, Shell, PowerShell) is a plus Excellent communication, collaboration, and customer management skills Proactive mindset with focus on ownership, continuous improvement, and customer satisfaction Our Values If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. A Culture, Not just a Company Our culture is built on collaboration, respect and having fun whenever possible. This along with ensuring we live our Core Values, enables us to learn, grow, create customer value, and manage the well-being of our collective ecosystem of partners, customers and associates alike. We rise each day with an unwavering commitment to lifelong learning, collaborating with respect, and operating with integrity. What do we do? Blue Yonder is the AI company for supply chain. As the world leader in end-to-end digital supply chain transformation, Blue Yonder offers a unified, AI-driven platform and multi-tier network that empowers businesses to operate sustainably, scale profitably, and delight their customers—all at machine speed. A pioneer in applying AI solutions to the most complicated supply chain challenges, Blue Yonder’s modern innovations and unmatched industry expertise help more than 3,000 retailers, manufacturers, and logistics service providers confidently navigate supply chain complexity and disruption. “Blue Yonder” is a trademark or registered trademark of Blue Yonder Group, Inc. Any trade, product or service name referenced in this document using the name “Blue Yonder” is a trademark and/or property of Blue Yonder Group, Inc. Blue Yonder, Inc. - Administrative Office 15059 N Scottsdale Rd Suite 350 Scottsdale, AZ 85254-2666

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