Become a part of our caring community Join a world-class marketing organization creating the best possible engagement experience for millions of members. Humana is a $100+ billion, Fortune 50, healthcare leader dedicated to improving the health and well-being of some of the most vulnerable populations in the United States—seniors, people with disabilities, and lower-income Americans. Humana is uniquely positioned to transform healthcare delivery by making high-quality care more affordable, accessible, and secure through integrated healthcare services, innovative technology, and data-driven solutions. To help deliver on this mission, we are seeking an experienced Lead Product Manager to own the strategy and delivery of the measurement and reporting product for Next Best Action (NBA). This role is responsible for defining how the enterprise measures NBA effectiveness—establishing a unified measurement strategy, KPI framework, and reporting capability that spans business outcomes, model performance, and operational metrics. Working across cross-functional and cross-data science teams, you will translate business questions into a coherent measurement approach and partner closely with data science, analytics, engineering, and business stakeholders to deliver trusted, decision-ready reporting. In partnership with the Director, Product Management, you will own this portion of the product portfolio lifecycle—to include vision, strategy, roadmap, delivery, and value measurement—and help mature the organization’s product operating model by establishing a common measurement language that integrates diverse workstreams without threatening existing ownership structures. Role Responsibilities Measurement Strategy & Vision Define and communicate a compelling measurement strategy and roadmap for NBA, translating multi-year business goals and stakeholder questions into a unified, outcome-driven measurement approach. Establish a KPI and metric framework that clearly distinguishes business KPIs / NBA effectiveness, model performance, and operational metrics, and connects each to the decisions it informs. Possess strong business acumen—understanding overall business strategy and how measurement aligns— bridging the gap between high-level strategic planning and hands-on tactical execution. Define success metrics before build and ensure measurement requirements are considered at the earliest stages of use case discovery and design. Cross-functional & Cross-Data Science Team Leadership Own the measurement relationship across cross-functional and cross-data science teams, serving as the primary point of contact for measurement and reporting questions and decisions. Partner with data science and analytics teams to align on model performance metrics, evaluation approaches, and how model outputs roll up into business and operational reporting. Work with matrix partners to translate required capabilities into concrete operational processes and measurement plans, ensuring alignment across Marketing, Digital, call center (CCC), IT, and insurance organizations. Proactively build relationships with key upstream and downstream stakeholders, facilitating regular, transparent communication and providing the decision-making criteria behind priorities. Reporting Delivery & Execution Own the end-to-end delivery of NBA reporting capabilities, leading the cycle from requirements to launch—planning, prioritizing, and executing feature sets. Define, prioritize, and maintain the measurement and reporting backlog, continuously refining and re-sequencing based on stakeholder value, business impact, and changing priorities. Create well-defined product requirements and acceptance criteria, validating report and dashboard designs with stakeholders before build. Guide PI Planning and execution, providing clarifications for epics and features, engaging agile teams, and adjusting priorities based on team input and constraints. Ensure quality and trust in reporting through appropriate validation, ensuring metrics are accurate, consistent, and clearly defined for every audience. Value Measurement & Insights Establish product analytics and reporting that measure adoption, usage, and business outcomes, and report value back to stakeholders. Generate regular reports and dashboards to track progress and derive actionable insights for continuous improvement and to inform future strategy and decision-making. Use a data-informed approach to decision-making, iterating based on what is and isn’t working, and translating data into a compelling business case and customer story. Critically evaluate information to identify flawed or misleading data, maintain objectivity when interpreting results, and use logic and evidence to support recommendations. Identify opportunities for enhancement and submit idea canvases and business cases to expand measurement and reporting capabilities. Leadership & Team Development Articulate a clear vision and roadmap, influencing others both directly and indirectly, and leading through partnership and influence without authority. Solve problems and make timely decisions, using independent judgment to analyze variable factors, navigate trade-offs, and determine the best course of action. Lead and manage change, recognizing the need for change, championing it, and helping others adapt to new measurement standards and definitions. Provide leadership, guidance, and mentorship to junior product managers, helping build a product-oriented, collaborative, and innovative culture. Critical Success Factors Business-value focus: Always connects measurement work back to the decisions and outcomes it enables—not metrics for their own sake. Analytically rigorous: Ensures metrics are accurate, consistent, and clearly defined; can prove the product is working. Execution-oriented: Gets things done and doesn’t get stuck in planning; balances “perfect” against “good enough to launch and learn.” Resilient and adaptable: Handles ambiguity, changing priorities, and setbacks, and leads others through uncertainty. Strong communicator: Communicates proactively so stakeholders are never surprised; leverages the broader team rather than working as a lone wolf. Use your skills to make an impact Required Qualifications Education: Bachelor’s in Marketing, Business Administration, Computer Science, Information Technology, or related field. Experience: 5–9+ years of product management experience, including hands-on ownership of a product, measurement, or analytics capability in a complex, regulated environment (Healthcare, Financial Services, or comparable). Product Ownership: Proven ability to own the product lifecycle end-to-end—strategy, roadmap, prioritization, requirements, delivery, and value measurement—working under minimal supervision. Measurement & Critical Evaluation: Working knowledge of KPIs/OKRs, statistics, and measurement concepts; able to define metric frameworks, interpret analyses objectively, and translate data into decisions. Cross-functional Leadership: Demonstrated ability to influence without authority, build relationships across data science and business teams, and align multiple teams around shared objectives. Product Acumen: Experience with agile methodologies, backlog management, PI Planning, and defining measurable success metrics. Technical Fluency: Awareness of modern technology and data/analytics concepts and the ability to accurately translate technical concepts for non-technical stakeholders. Financial Acumen: Ability to build a compelling business case, understand basic profit-and-loss drivers, and connect measurement work to financial outcomes. Product Delivery Proficiency: Knowledge of Systems Development Life Cycle, Waterfall, and Agile Development Methodologies; working knowledge of Azure DevOps (ADO) and Jira Align. Preferred Qualifications Master’s degree or certification in Marketing, Business Administration, Information Technology, or related field. Product or agile certification (e.g., CSPO, SAFe, PMP, or equivalent). Work at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information. Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required. Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $126,300 - $173,700 per year This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance. Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. Application Deadline: 11-01-2026 About us About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com. Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

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