Already Part of Team Breeze? Current Breeze Airways Team Members should apply through the internal careers site in Workday and should not submit an application through this external posting. Breeze is hiring- join us! The Guest Operations Communications Specialist works in the Breeze Operations Control Center (OCC) to monitor disruptions and send timely and accurate flight-level notifications with the goal of improving the Guest Experience. The primary role is to keep Guests and internal stakeholders informed and updated during irregular operations. Here’s what you’ll do Actively monitor the status of Breeze flights and identify potential disruptions Document flight status updates in internal systems Send proactive flight-level notifications in a timely manner Collaborate consistently across teams inside and outside of the OCC to provide recovery solutions for unique operational challenges Monitor flights for high-need situations that require additional recovery options or higher-touch attention and coordinate follow through Regularly audit and update communication templates to comply with regulatory and policy updates Monitor sentiment on disupted flights and escalate concerns as needed Communicate effectively with internal stakeholders to ensure alignment Provide regular reporting and insights to leadership Work in multiple programs and on multiple screens simultaneously Mentor others as skillset expands Share peer-to-peer feedback with a growth mindset Participate in improving the overall Guest Experience by recommending improved processes Maintain punctuality and consistent attendance Other duties as assigned Achieve performance measure and adhere to established standards in conjunction with Breeze Aviation Group Values of Safety, Kindness, Integrity, Ingenuity, and Excellence. Here’s what you need to be successful Minimum Qualifications High School Diploma or General Education Development (GED) Diploma Two (2) years experience in written communication One (1) year experience in airline operations Strong written and verbal communications skills Ability to work in a fast-paced, high-pressure environment Basic proficiency with Microsoft Office 365 and ability to learn new systems quickly Flexible and able to work at any time, including nights, weekends, and holidays Must have authorization to work in the US as defined by the Immigration Reform Act of 1986 Must be at least 18 years of age. Self-starter with a positive attitude and strong desire for success Identify safety and/or security concerns, issues, incidents, or hazards that should be reported and report them whenever possible and by any means necessary including Breeze’s confidential reporting systems: Aviation Safety Action Program (ASAP) or Safety Action Report (SAR) Potential need to be available to respond on short notice as occasional overtime may be required to support irregular operations. Preferred Qualifications College degree 1-2 years customer service experience 65 WPM typing skills Bi-lingual (English and Spanish) Navitaire PSS experience Skills/Talents Technical writing proficiency Excellent reading comprehension Problem-solving and critical thinking Strong attention to detail Organizational and prioritization skills Ability to work under pressure Exemplifies Breeze’s safety culture, values, and mission Physical Demands & Working Conditions Prolonged periods of sitting at a desk and working on a computer Frequent use of hands and fingers for typing, handling documents, and operating standard office equipment Occasionally lift and/or move up to 15 pounds Occasional standing, walking, bending, and reaching within an office environment Clear verbal and written communication, requiring adequate speech, hearing, and vision Perks of the Job Health, Vision and Dental – Full Time Health Savings Account with Breeze Employee Match - Full Time 401K with Breeze Employee Match Generous PTO Travel on Breeze and other Airlines too! Breeze Airways provides equal employment opportunities to all Team Members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Breeze Airways will never request your Social Security Number, Driver’s License or Date of Birth on our job postings. Job Postings requesting any or all of this information should be regarded as a scam. Current openings at Breeze Airways™ Hello! We are nice people flying to nice places. We are in search of the best and the brightest to join our Seriously Nice team of aviation and people enthusiasts. By joining Breeze, you are joining our mission to be Seriously Nice™ and taking the simplicity of just being nice to new heights. We want to hire people who live our values of Safety, Kindness, Integrity, Ingenuity and Excellence. If that's you, then view our current job openings and apply to the position(s) you find interesting and that you meet the minimum qualifications. We'll review your application and if your skills and experience make you an ideal candidate, we'll reach out to collect additional information. Thank you for your interest in Breeze Airways!

Guest Operations Communications Specialist.

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