Hey there!
We’re Fever, the world’s leading tech platform for culture and live entertainment.
Our mission? To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven approach, we’re revolutionizing the way people engage with live entertainment.
Every month, our platform inspires over 300 million people in +55 countries (and counting) to discover unforgettable experiences while also empowering event creators with our data and technology, helping them scale, innovate, and enhance their events to reach new audiences.
Our results? We’ve teamed up with major industry leaders like Netflix, F.C. Barcelona, and Primavera Sound, presented international award-winning experiences, and are backed by several leading global investors! Impressive, right?
To achieve our mission, we are looking for bar-raisers with a hands-on mindset who are eager to help shape the future of entertainment!
Ready to be part of the experience?
Now, let’s discuss this role and what you will do to help achieve Fever’s mission.
What You'll Do:
- Manage the onboarding of new partners, guiding them through the first steps
- Give support to partners providing accurate, valid and complete information, solving questions and problems
- Guide the partners through our internal platform
- Assist partners in the billing process
- Maintain close communications with the Sales Team
- Translate new deals provided by the Sales Team into standardized information for operational purposes
- Follow communication procedures, guidelines, and policies to deliver the best possible service to the partner
Who You Are:
- You have 1-2 years of relevant experience in dealing with partners or in a customer service area.
- Comfortable in a fast-paced working environment
- You have excellent interpersonal and communication skills (both oral and written)
- You are able to handle delicate conversations with a calm, problem-solving approach
- Advanced level of Portuguese and English
- You are a go-ahead type of person, organized and motivated.
- Excellent eye for detail and accuracy
Why You'll Love It Here:
- Attractive compensation package with room to grow.
- FGTS Protection: Monthly contributions to your Length-of-Service Guarantee Fund, building a safety net for your future.
- 40% discount on all Fever events and experiences + free Candlelight voucher.
- Private health, life & dental insurance: Amil coverage 100% paid by Fever.
- Swile Meal Card: R$900 monthly for food and dining, 100% paid by Fever.
- Swile Mobility: R$280 monthly allowance for seamless commuting and transportation.
- Wellhub membership for gym and wellness access: paid by Fever up to the Silver plan.
- Vacation Bonus: An extra financial boost to help you recharge and enjoy your time off.
- Hybrid work setup: home office friendly with a central Sao Paulo office location.
- Language learning support: English and Spanish lessons.
- Dynamic international team: a young, talented group creating a great work environment
Thank you for considering joining Fever. We cannot wait to learn more about you!
If you want to learn more about us: Fever's Blog | Tech.Eu |TechCrunch
Fever is committed to creating an inclusive and diverse workspace where everyone's background and ideas count. Our main goal is to find the best possible talent regardless of place of birth, racial or ethnic origin, gender, gender identity, religion, opinion, sexual orientation, disability, pregnancy, marital status, age or caring responsibilities. We encourage everyone to apply!
If you require any kind of accommodation during the selection process please contact our Talent team so we can help you by providing a welcoming and seamless journey.
If you want to know more about how Fever processes your personal data, click here Fever - Candidate Privacy Notice