Priority One Payroll is looking for a motivated and eager individual who is looking to become part of our payroll customer service team.
To be successful in this role, you will need prior payroll experience, attention to detail, excellent phone skills as well as the ability to work in a team environment. Your positive attitude and mix of initiative and team mindedness will help you fit in on day one. You will have an opportunity to grow with the company and provide crucial payroll compliance expertise and customer support.
A day in the life of one of our Payroll Customer Service Specialists is one filled with variety and an extensive amount of attention to detail. In this position, you will be interfacing with approximately 250 clients and supporting them with a high level of customer service every day. The customer service experience is what has made Priority One Payroll continue to grow and be successful.
Company Summary
Priority One Payroll is the premier New York Capital District small business payroll outsourcing company.
Priority One Payroll delivers tailored payroll services designed to meet the individual needs of every client, from complete payroll tax preparation and administration, to services including direct deposit, garnishment service, benefit time accrual, workers’ compensation insurance, time and attendance solutions, 401k offerings and much more.
With superior customer service and a state-of-the-art payroll platform, Priority One Payroll provides the best of both worlds: great service at a great price.
Position Summary
Reporting to the Operations Manager, the Payroll Specialist is ultimately responsible for ensuring the customers’ expectations of a payroll job well done are met, compliantly and without defect. Success in this role requires an unusual balance of Payroll lifecycle expertise, attention to detail and the empathy typically reserved for only the best customer service team members.
The exceptional rapport built and attention to detail demonstrated by Payroll Specialists across the client portfolio are what continue to drive Priority One Payroll’s success.
How You’ll Make an Impact
- Become an expert in payroll set-up (documentation & data systems), execution and reporting, customer service, and associated regulatory guidelines
- Build trust across the client portfolio by demonstrating a detailed understanding of not only payroll but ACH/banking processes, workers compensation, disability, and paid family leave, etc.
- Serve as the main point of contact for the client(s) and deliver an outstanding customer experience
- Deliver error-free, first time every time success while gracefully managing all client concerns to a successful close
- Operate within and continually improve the associated business processes and work instructions
What You Must Bring to This Role
- Associate’s degree in Finance, Accounting, Business or related, or a High School Diploma/GED and 4 years related experience or training in the Payroll lifecycle - required
- History of success operating in Payroll or a similar Human Resource or Accounting roles - required
- History in customer facing roles - required
- Demonstrated success rapidly building and maintaining relationships within an organization - required
- A history of excellence in communication (verbal and written), active listening, overcoming objections, risk mitigation, and problem-solving - required
- Exceptionally high attention to detail demonstrated - required
- Proven ability to manage multiple projects/priorities at the same time while prioritizing deliverables day-to-day - required
- A desire to continue learning, and proven success learning and translating learning into practice and results -required
- Demonstrated mastery responding to questions in a tactful & professional manner - required
- Strong interpersonal skills & the ability to effectively work with a wide range of individuals - required
- Working knowledge of Microsoft Office or Google Suite - required
- Working knowledge of Execupay, PlatinumPay, Xpress, and SwipeClock software or similar - desired
- Fundamental Payroll Certification or Certified Payroll Professional Certification - desired
note: Priority One Payroll will pay for the certification exam every 3 years. A $1,000.00 bonus will be paid for the first certification only.
Compensation, Benefits & Fun Stuff
- Company paid PTO
- 6 Paid Company Holidays
- 401k with Profit Sharing
- Group Long Term Disability and Life Insurance
- 100% Employee (Single Only) Paid Health Insurance and Health Savings Plan
- Vision and Dental Insurance
Working Conditions & Physical Efforts
- Work is performed in an office work environment
- May be required to lift up to 30 lbs.
- Ability to sit for a prolonged period of time
- Visual functions being those of near vision, depth perception, and ability to adjust focus
- Talking and hearing occur continuously in the process of communicating with leadership & client businesses
- Transportation to & from work locations
- Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or operate equipment
- No or very limited exposure to physical risk
This role is posted in partnership with HR Resolved, Inc.