Job Description Function as the key IT leader and business partner for the cross-border and warehouse domains, responsible for converting strategic business objectives into a technology roadmap and directing teams to deliver solutions that advance digital transformation, strengthen operational performance, and ensure consistent system reliability. Lead the multi-year IT technology roadmap, providing strategic and technical leadership across the cross-border and warehouse ecosystem. Drive innovation by evaluating emerging technologies, including AI, and delivering scalable, secure, and resilient solutions. Oversee end-to-end IT project delivery, managing timelines, budgets, resources, and risks, while promoting Agile and Scrum practices for efficiency and predictability. Act as a trusted advisor to senior leaders, translating business needs into technical solutions, managing vendors, and ensuring performance against SLAs. Mentor and develop technical teams, fostering a culture of excellence and continuous improvement while optimizing resources across multiple initiatives. Lead the architectural design of solutions, translating business strategy into technical blueprints. Govern feasibility and impact assessments for new initiatives, providing final architectural sign-off to ensure alignment with your portfolio's long-term health and strategic integration. Key Result Areas 1. Strategic & Financial Performance Technology Roadmap: Deliver a clear, documented roadmap fully aligned with business goals for digital transformation. Budget Management: Execute projects within budget while achieving or exceeding cost-saving targets. 2. Project & Delivery Excellence Project Success Rate: Ensure consistent on-time, on-scope project delivery. Change Management: Implement stable changes with minimal incidents or post-go-live defects. 3. Solution & Systems Integrity Solution Design: Deliver robust, scalable, and secure technical solutions validated through technical reviews and security audits. System Performance: Maintain high availability and performance for core logistics applications. 4. Relationship & Vendor Effectiveness Stakeholder Satisfaction: Build and maintain strong, positive relationships with key business stakeholders through effective IT support. Vendor Performance: Ensure all vendors and service providers meet or exceed agreed SLAs. Qualifications & Experience Bachelor’s degree in Computer Science, IT, Engineering, or related field; PMP, CSM/CSPO, and ITIL certifications preferred. 10+ years of IT experience, including 3–5 years in leadership managing system analysts, developers, or project managers. Proven ability to lead high-performing teams and deliver complex IT projects on time and within budget. Strong experience managing budgets, resources, and vendor relationships. Domain & Technical Expertise In-depth knowledge of cross-border logistics, customs regulations, international trade compliance, and end-to-end warehouse operations. Experience with WMS, TMS, e-commerce platforms, and designing logistics/supply chain solutions. Strong system integration skills (APIs, EDI, ESB) and hands-on experience with .NET and MS SQL Server (2016+). Good understanding of IT infrastructure, cloud platforms (Azure/AWS/GCP), cybersecurity, and SSDLC. Core Competencies Strategic Leadership: Ability to translate business needs into clear IT strategies and roadmaps. Stakeholder Management: Excellent communication and collaboration with technical teams, business leaders, and vendors. Problem-Solving: Strong analytical skills with a history of solving complex technical and business challenges. Vendor & Risk Management: Skilled in contract negotiation, vendor oversight, and identifying/mitigating technical and operational risks. For over 165 years, Singapore Post (SingPost) as the country's postal service provider, has been delivering trusted and reliable services to homes and businesses in Singapore. SingPost is a leading postal and eCommerce logistics provider in Asia Pacific. The portfolio of businesses spans from national and international postal services to warehousing and fulfilment, international freight forwarding and last mile delivery, serving customers in more than 220 global destinations. Headquartered in Singapore, SingPost has over 4,900 employees, with offices in 14 markets worldwide. Since its inception in 1858, the Group has evolved and innovated to bring about best-in-class integrated logistics solutions and services, making every delivery count for people and planet. To find out more about SingPost, please visit www.singpost.com

Assistant Vice President, Business Technology, Cross Border & Warehouse.

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