Job Description: Job Description Qualifacts is a leading provider of behavioral health software and SaaS solutions for clinical productivity, compliance and state reporting, billing, and business intelligence. Its mission is to be an innovative and trusted technology and end-to-end solutions partner, enabling exceptional outcomes for its customers and those they serve. Qualifacts’ comprehensive portfolio, including the CareLogic®, Credible™, and InSync® platforms, spans and serves the entire behavioral health, rehabilitative, and human services market supporting non-profit Certified Community Behavioral Health Clinics (CCBHC) as well as for-profit large enterprise and small business providers. Qualifacts has a loyal customer base, with more than 2,500 customers representing 75,000 providers serving more than 6 million patients. Qualifacts was recognized in the 2022 and 2023 Best in KLAS: Software and Services report as having the top ranked Behavioral Health EHR solutions. As one of the largest EHR companies in the country, Qualifacts offers revolutionary support for behavioral health, human services, and rehabilitative services. The technology and solutions that we provide enhance how our customers deliver quality care, make it possible for them to achieve exceptional outcomes, and improve the lives of the individuals they serve. We draw upon 20 years of experience to inform our products and services, and the result is solutions that empower our customers to achieve interoperability goals, optimize efficiency, improve productivity, and maximize reimbursement. Qualifacts supports three platforms: CareLogic, Credible, and InSync. The EHR platforms, each uniquely positioned, allow us to serve all segment sizes within the market. If you want to work inside an atmosphere where innovation has purpose, and your ambition works to support our customers and those they serve, please apply today! This position is based in Vadodara, India as a permanent work-from-office role. The standard shift is 11:00 AM to 8:00 PM IST. Staff Quality Engineer About the Role We are seeking an experienced Staff Manual Quality Engineer to lead and execute high-quality testing processes for complex applications. Key Responsibilities Take ownership over QA efforts for projects, including planning, execution, and reporting. Analyze business requirements and create test strategies, plans, and cases. Perform functional, regression, system, and user acceptance testing. Identify, document, and track defects. Collaborate with cross-functional teams. Conduct risk analysis and recommend quality improvements. Drive QA process improvements and best practices. Participate in release planning and provide quality sign-off. Leadership Responsibilities Act as a point of escalation for complex testing issues. Facilitate knowledge-sharing sessions and team skill development. Collaborate with management to define QA strategies and roadmap. Ensure adherence to QA processes and standards. Represent QA in stakeholder meetings and communicate quality metrics. Drive continuous improvement initiatives within the QA team. Technical Skills Solid experience with QA lifecycle processes. Strong expertise in API testing (Postman, REST Assured) Knowledge of SQL for database testing. Familiarity with CI/CD tools (Jenkins, GitHub Actions, Azure DevOps). Strong analytical, problem-solving, and technical writing skills. Familiarity with Playwright, and/or experience with test automation frameworks and tools. Required Skills & Qualifications 5–10 years of experience in manual testing of complex applications. Strong knowledge of SDLC, STLC, defect life cycle, QA methodologies. Expertise in writing test cases, scenarios, and reports. Hands-on experience with bug tracking tools (JIRA, Bugzilla). Proficiency in SQL for database validation. Strong analytical, problem-solving, and leadership skills. Excellent communication and stakeholder management abilities. Exposure to API testing and basic automation frameworks. Knowledge of Agile/Scrum methodologies. Experience in performance and security testing concepts. Qualifacts is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. For more than 20 years, Qualifacts has delivered thoughtful innovation, technology, support, and services to the behavioral health and human services market. Most recently, Qualifacts has been on a mission to expand its portfolio to support the patient continuum, from the initial appointment request to final billing and reporting, and everything in between. Qualifacts has headquarters in Nashville and Tampa with employees across the globe, many with strong healthcare and clinical backgrounds to help bring you the best solutions possible.

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