JOB SUMMARY
We are building a team of senior Salesforce engineers to stabilize the platform, clear the backlog, and provide ongoing BAU support and enhancements. Strong core Salesforce development skills are essential. Hands-on experience with Revenue Cloud/CPQ and Omni Studio highly desirable.
JOB RESPONSIBILITIES
- Triage, diagnose and resolve backlog defects and BAU support tickets across the Salesforce platform.
- Investigate and fix data quality and integrity issues arising from the legacy migration, including order and billing data.
- Support and enhance Revenue Cloud/CPQ configuration, including products, pricing, quoting, orders and billing processes.
- Build, maintain and troubleshoot OmniStudio components such as OmniScripts, FlexCards, Integration Procedures and DataRaptors.
- Develop and maintain Apex, Lightning Web Components, Flows and integrations to Salesforce best practice.
- Work with onshore stakeholders, business analysts and the client team to prioritise and deliver work within agreed SLAs.
- Contribute to code reviews, documentation, release management and continuous improvement of support processes
JOB QUALIFICATIONS:
- 5+ years of hands-on Salesforce development in enterprise environments.
- Strong proficiency in Apex, SOQL/SOSL, Lightning Web Components, Flows and the Salesforce security and data model.
- Proven hands-on experience with Salesforce Revenue Cloud and/or Salesforce CPQ, or Industries CPQ (Vlocity).
- Strong OmniStudio experience, particularly OmniScripts, Integration Procedures, DataRaptors and FlexCards.
- Experience with large data volumes, data remediation and data migration tools such as Data Loader.
- Experience with REST/SOAP APIs and system integrations.
- Familiarity with DevOps and release tooling, such as Git, Copado, Gearset or SFDX.
- Experience working in support/BAU and agile delivery models with ticketing tools such as Jira or ServiceNow.
NICE TO HAVE:
- Salesforce certifications, for example Platform Developer I/II, CPQ Specialist, or OmniStudio Developer/Consultant.
- Experience with Revenue Lifecycle Management or Salesforce Billing.
- Experience supporting a platform after a legacy CRM migration.
- Previous experience working with Australian clients in an offshore delivery model.