We are looking for a Geoscientist to join our EACIS Team based in Europe, preferably the Netherlands.
The Geoscientist has a dual role: providing technical expertise and support to existing and future customers, and leading reservoir characterization service projects. In the technical support capacity, he or she will support our software sales activities including evaluations. During which he or she should successfully demonstrate and implement advanced cross product solutions that show the synergy in using the GeoSoftware tool suite to customers in Europe, Sub-Saharan Africa, and Central Asia.
The Geoscientist also has responsibility for first line software support and for feedback to Research and Development team and Marketing to represent the customers’ needs.
In the reservoir characterization project capacity, he or she will independently lead and deliver commercial reservoir characterization projects for professional services, from scoping and proposal through to final reporting, primarily using HampsonRussell and, where appropriate, Jason Workbench.
You will work with regional sales, marketing, and technical members of the EACIS Team. In this role you will report to the EACIS Regional Technical Manager.
Main Tasks, Duties and Responsibilities
Presales Responsibilities:
- Provide professional level of technical expertise for pre-sale activities.
- Understand the value propositions of Geosoftware products and cross product solutions.
- Prepare fit-for-purpose presentations to show customers the unique value of GeoSoftware products and cross-product solutions.
- Discuss with customers the advanced technical concepts of the Geosoftware products.
- Conduct “needs assessment” analysis to understand clients’ technical challenges and advise on the best solutions using tailor made workflows.
- Engage with clients to influence them towards using Geosoftware solutions.
- Work with Business Managers to identify sales opportunities through the Geophysicist’s project, support, training, or onsite support activities.
- Deliver proficient software demonstrations to customers.
- Support, manage, and run independently, software evaluation projects, Proof of Concept (POC) projects, feasibility studies, pilot projects and the most important which is professional services.
- Explain to customers the value of GeoSoftware cross product workflows, their applications and limitations.
- Leverage cross product workflows to solve customers’ issues and help them to achieve their technical objectives.
- Keep track and document all customer activities/support in the HubSpot system.
- Teach basic and advanced training courses to internal audiences as well as customers.
- Build and maintain customer relationships.
- Gather market intelligence on customers’ and competitors’ activities for management (Business Manager and Regional Technical Manager) to generate leads and to advance the position of GeoSoftware products.
- Have at least one publication per year at a technical conference or recognized journal
- Attend trade shows to deliver presentations/demonstrations.
- Present pre-/post conference courses to professional societies/ University Student bodies.
- Continuously deepen software proficiency and expertise in the reservoir characterization domain.
- Be available for potential travel domestic and international for training, conference, and on-site customers’ activities.
The tasks associated with the support component of the job are:
- Support customers in a broad range of technical issues including problems related to workflows, data management, software usage, science behind it, software installation and software licensing.
- Interface with clients to answer questions and give guidance on technical support problems that are reported via either form or e-mail.
- Propose workaround solutions to problems that are under investigation or pending resolution.
- Carry out onsite visits as necessary to diagnose and address difficult issues.
- Document, in the HubSpot system, support case histories, issues, and actionable steps taken.
- Log and follow-up on software bugs and development requests using the Jira system.
- Interact with development teams and product managers as needed to represent regional and specific customer needs.
- Participate in regional acceptance testing and software rollout of new releases.
- Successfully execute software evaluation and consulting projects inside GeoSoftware office or customer’s site
- Building and maintaining customer relationships at a level of trusted advisor
- Prepare and deliver webinars on technical topics for both internal and external audiences.
Reservoir Characterization Project Responsibilities:
- Lead and manage reservoir characterization projects end to end, including scoping, proposal writing, effort estimation, scheduling, and delivery on time and within budget.
- Perform seismic and well data QC and conditioning, well-to-seismic ties, and wavelet extraction.
- Carry out rock physics modelling, AVO analysis, and pre- and post-stack seismic inversion (deterministic and geostatistical) to predict reservoir properties.
- Integrate geophysical, petrophysical, and geological data to deliver quantitative interpretations such as lithology, fluid, and porosity prediction.
- Prepare high-quality technical reports and present project results and recommendations to clients.
- Act as the main technical contact for clients throughout the project, managing expectations and communication.
- Identify follow-on project and software opportunities arising from project work.
- Mentor junior geophysicists and share project learnings with the wider team.
Skills
- Mandatory: a minimum of 5 years of hands-on experience using HampsonRussell software.
- Proven track record of independently delivering reservoir characterization projects (e.g. AVO analysis, seismic inversion, rock physics).
- Experience in a customer-facing role such as presales, technical support, or consulting is an advantage.
- Working knowledge of Jason Workbench is an advantage.
- Highly customer focused.
- Willing to manage a wide variety of requests, with a friendly and patient manner.
- Demonstrable presentation skills.
- Ability to adapt communications to fit the audience.
- Good time management and organisation skills.
- Motivation to work independently, as well as within a team.
Qualifications & Requirements
Required:
- European work permission
- M.Sc. or Ph.D. in Geophysics
- Mandatory experience with HampsonRussell software
- Preferably experience with Jason software
- Minimum 5 years technical experience in seismic reservoir characterization projects.
- Published geophysical related papers in recognized journals or at regional or international conferences and workshops.
Travel
- Ability and willingness to travel.
We value the unique ways in which we differ, and we are committed to equal employment opportunities for all professionals.
Please submit your resume and motivational letter.