We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! POSITION DESCRIPTION POSITION DETAILS Job Title: Accounts Receivable Billing Officer COMPANY PURPOSE To enrich people’s lives by transforming the built environment POSITION SUMMARY APPLICABLE TO THIS ROLE In this position you will be specifically responsible for the following: Providing accounting support for all Group Companies specifically focussing on client invoice and invoice queries, Daily un-issued Client invoice reconciliation and other receivables duties within the guidelines set by our Cosi service delivery. process. You will ultimately be responsible for the timely completion and issuing of all client invoices on a daily basis. Daily action of accounts receiving enquiries; follow up client invoice approvals with PTLs and CRMs; upload invoices to client portals; review completed work orders and ensure they are compliant with contractual obligations; other general administrative assistance as required. DETAILS ASSOCIATED WITH KEY RESPONSIBILITIES & WORK STANDARDS Task Responsibility Work Standards AR Inbox Review and action emails Checking AR inbox throughout the day ensuring that all requests for assistance, be it internal or external, are tended to timely and efficiently. Client Invoicing Daily client invoicing and checking for errors Ensure all client invoicing is actioned immediately and compliant with contractual obligations. Where there are discrepancies found, follow through with the relevant parties to ensure resolution and ultimately, invoice released to the client Un-Issued Invoice Daily Checking Daily checking for client invoices that have issues to be marked completed or uploaded on portal from overseas digitizer. Focus on Unissued invoices over 90 days and investigate the issues and liaise with PTL, Branch Admin, CRM to resolve it; Assist with ad hoc portal invoice uploading from clients. - Reduce the numbers of Unissued invoices over 30 days; - Communicate with PTLs, CRM and branch admin proactively to clean up the unissued invoices. - Review the current workflow and optimise the unissued invoice process. Approval Process Seek Approval for client invoices to be issued Ensure all necessary follow up is conducted with any member of staff to ensure the timely distribution of all client invoices Client Requests Review and action all client requests Ensure all client requests for assistance are resolved with the utmost speed. Where further information is required from other parties to assist in bringing resolution to a client query, ensure necessarily follow up is undertaken to bring resolution as quickly as possible for the client Customer Service Correspond and respond to enquiries both internally and externally Emails are read and followed up in a timely, professional and proactive manner. Month End Conduct Month End Close and relevant reconciliations Ensure all efforts are made with regard to issuing invoices to help achieve monthly KPI’s Other Assist where required Any other duties as reasonably required by your manager to help fulfil the company’s Purpose and Values. ACADEMIC & TRADES QUALIFICATIONS APPLICABLE TO THIS ROLE Essential Desirable Fast and accurate data entry Excellent computer literacy Intermediate MS Office (Outlook, Word, Excel) Degree or TAFE certificate in Business Admin and Finance WORK EXPERIENCE & SKILLS APPLICABLE TO THIS ROLE Essential Desirable 2-3 years Accounts Receivable experience ADDITIONAL PERSONAL QUALITIES & BEHAVIOURAL TRAITS APPLICABLE TO THIS ROLE Essential Attention to detail – focused with good listening skills Excellent written and verbal communication Self-motivated and proactive – good work ethic Diplomatic, Reliable and trustworthy Ability to work unsupervised and as part of a team Ability to build rapport, relates well to people Flexibility in approach with a “can do” attitude Resilient Customer Focus – deliver solutions Diligence – able to apply to a task and meet deadlines WORK HEALTH & SAFETY RESPONSIBILITIES APPLICABLE TO THIS ROLE MANAGER EMPLOYEE Provide, so far as is reasonably practicable, a healthy and safe workplace for workers, contractors and visitors including: Regularly monitor the work area. Actively review work procedures to ensure all work are performed in line with procedures, Golden Rules and in a safe manner. Actively lead accident/incident investigations for people or areas under your supervision. Working with the employees, subcontractors, and customer to identify hazards, agree on appropriate controls and monitor through to closure in order to ensure these are implemented effectively. Reinforce to employees and subcontractors the expectation to report all near misses, hazards, and incidents as soon as possible Provide adequate instruction, information, supervision, and training for employees to perform their work in a safe manner, including: Ensure all new employees are provided with an induction to the work area and duties. Facilitate the development of safe work instructions for all techniques, processes, equipment, and machinery as required. Organise for employees to attend safety training courses as required. Provide adequate supervision for employees depending on the nature of the tasks and associated roles. Ensure work is only allocated to those competent to do complete those works. Contribute to workplace health and safety by: Maintaining a clean and safe workspace. Abide by workplace health and safety policies, procedures, and Golden Rules. Promptly reporting any safety incidents, hazards or near misses Following all emergency activities Providing feedback in safety consultation Taking reasonable care to protect self and others in the workplace from harm DIRECTORS / EXECUTIVES / SNR MGR Ensure, so far as is reasonably practicable, to: Continuously learn and remain up to date with WHS matters, relevant hazards workers are exposed to, and the work being conducted by employees and subcontractors. Ensure appropriate resources are available to eliminate or minimise risk. Ensure communication processes for WHS information are in place within your area of control. Ensure those within your area are complying with processes and WHS legislation. Maintain a clean and safe workspace. Lead safety by example Join the A-Team and experience the A-Life! Acquire Intelligence is an award-winning, global business outsourcer with 10,000 staff and over 16-years’ experience in delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education and retail. We're an entrepreneurial business that is highly experienced in working with our partners to solve real-life problems quickly. A genuine partnership approach is at the heart of we do. Our teams are highly proficient in exceeding expectations, especially in situations where in-house teams may be typically challenged with the business processes of “big business.” We have Class A offices in 14 locations across Australia, the Dominican Republic, the Philippines and the United States, as well as comprehensive Work-from-Home environments, where client-permitted. We're recognized as being Safe, Flexible and Innovative, giving our clients the capability to Outsource with confidence. As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates with BPO experience to join our growing team. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages. Acquire takes your privacy very seriously. The information collected through this site will only be processed with your prior consent and for the purpose of facilitating your employment opportunities. If you have provided consent and wish to withdraw it, you may click on the account settings and submit a request to delete your information. You may also inform us by writing to the address in the section on “Access Rights to Personal Data” or send us an email to [email protected]. Please refer to our Privacy Policy at https://acquire.ai/ph/privacy-policy/

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