The AI Adoption & Governance Analyst operationalizes AI standards across the Patient Services engineering organization and proves the SDLC transformation in metrics. This role is the connective tissue of the AI Hub COE: rolling out AI development tooling to Dev, QA, and BA teams; owning the governance artifacts that keep AI use safe and compliant; and reporting the adoption and ROI story to leadership.
It is the right role for someone who blends analytical rigor with strong communication and change-management instincts — someone who can drive real adoption of new ways of working, not just publish a policy.
Mission: Operationalize AI standards across BA, QA, and Dev — and prove the SDLC transformation in measurable adoption and ROI.
Key Responsibilities:
Adoption & Enablement
- Roll out AI development tooling — Claude Code, GitHub Copilot, Cursor — as engineering standards across the Patient Services teams.
- Train and onboard Dev, QA, and BA staff into AI-augmented ways of working; run office hours, certification, and internal forums.
- Own the AI best-practice wiki, training materials, and the agent registry.
Governance & Compliance
- Own and maintain the prompt library governance process, including quality gates before templates are promoted.
- Conduct HIPAA/PHI compliance reviews of AI tool usage; coordinate with InfoSec on data-flow approval and risk sign-off.
- Maintain the approved-tools list and the AI risk register.
- Support model-selection and BAA-verification processes led by the AI Engineering & Enablement Lead.
Metrics & Reporting
- Define and track AI adoption KPIs: AI velocity, code-generation percentage, defect-rate delta, time-to-merge, and story points per sprint.
- Author monthly team adoption reports and quarterly executive ROI dashboards for the CTO and CFO.
- Surface adoption gaps and recommend interventions to the AI Engineering & Enablement Lead.
Required Qualifications:
- 3+ years in a technical analyst, program enablement, developer-experience, or similar role.
- Strong data analysis and dashboarding skills.
- Excellent technical writing and documentation ability.
- Demonstrated change-management and training-delivery experience.
- Working fluency with AI tooling ecosystems (Claude, Gemini, AI coding assistants) — able to teach and support their use.
- Understanding of HIPAA, SOC 2, or comparable privacy/compliance fundamentals.
- Strong cross-team coordination and stakeholder-communication skills.
Preferred Qualifications
- Background in healthcare or life-sciences technology.
- Experience supporting or governing an AI or developer-tooling rollout at scale.
- Familiarity with JIRA, Confluence, and BI tools (Looker, Tableau, or BigQuery).
Tools & Stack
- AI (evaluation & support): Claude, Gemini Enterprise, Einstein.
- Dev tools supported: Claude Code, GitHub Copilot, Cursor.
- Dashboards & data: Looker / Tableau, BigQuery.
- Documentation: Confluence, Notion, JIRA.
First-Year Success Measures
- AI development tooling adopted across Patient Services engineering, with measurable AI velocity gains tracked and reported.
- Governance framework operational: approved-tools list, prompt-library process, risk register, and compliance-review workflow all live.
- Monthly adoption reporting and quarterly executive ROI dashboards established and delivered.
OUR CULTURAL BELIEFS:
Patient Minded I act with the patient’s best interest in mind.
Client Delight I own every client experience and its impact on results.
Take Action I am empowered and empower others to act now.
Grow Talent I own my development and invest in the development of others.
Win Together I passionately connect with anyone, anywhere, anytime to achieve results.
Communication Matters I speak up to create transparent, thoughtful and timely dialogue.
Embrace Diversity I create an environment of awareness and respect.
Always Innovate I am bold and creative in everything I do.
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From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility.