Role summary
We are looking for a creative, organized, and customer-focused professional to engage with potential clients through email, phone, and social media. The role involves managing client interactions using HubSpot and Salesforce, understanding client needs, and delivering a positive customer experience. The ideal candidate has strong communication, storytelling, and problem-solving skills and thrives in a fast-paced environment. This is an entry-level opportunity with on-the-job training and opportunities to grow, with familiarity with Agile methodologies and Atlassian tools considered a plus.
Day-to-Day Responsibilities
- Engage with potential clients through various channels, including email, phone calls, and social media within Client’s SLA.
- Utilize HubSpot and Salesforce to manage and track client interactions, ensuring no opportunity is missed.
- Maintain a professional and enthusiastic attitude, embodying our brand's voice and tone in all communications.
- Handle a high volume of emails efficiently while maintaining personalized and attentive client interactions.
- Demonstrate exceptional organizational skills, keeping all client information easily accessible and up to date.
- Continuously optimize processes to enhance efficiency without sacrificing quality, delivering a delightful client experience at scale.
- Collaborate closely with cross-functional teams, contributing to a lean and agile work environment.
Requirements for Success
Creativity
- Demonstrated ability to think outside the box. We're seeking a candidate who can approach challenges with creativity and innovation, finding unique solutions that set us apart in the market.
- Ability to adapt and thrive in a fast-paced, ever-changing environment. Our industry moves quickly, and we need someone who can keep up and thrive in an environment where new ideas are constantly being explored and implemented.
- Strong storytelling skills. The ability to craft compelling narratives and tell stories that resonate with our audience is essential. Candidates should be able to bring our brand to life through creative storytelling across various channels.
Consulting Experience
- Active Listening to potential clients is crucial for understanding their needs, pain points, and objectives. This is critical to building a relationship to better
- Empathy, understanding the perspective of potential clients and empathizing with their challenges is essential for building trust and rapport.
Problem Solving and Critical Thinking
- Effectively identify client challenges and offer innovative solutions to address them.
- Leverage data to identify trends and improve processes.
- Can-do attitude, you don’t let anything stop you from the goal at hand.
Basic Qualifications
- Minimum of 1 year in a customer-facing role
Preferred Qualifications
- Familiarity with agile development methodologies, namely Scrum and/or Kanban
- Deep HubSpot experience or HubSpot certification
- Bachelor’s degree in Communication or Marketing
- Experience with Atlassian tool stack