SWK Technologies is committed to providing superior technical support and technology solutions to clients both remotely and on-site. The Tier III Engineer serves as a senior technical resource responsible for resolving complex escalations, administering Microsoft Azure and infrastructure environments, and supporting the stability, security, and performance of client IT systems. This role combines advanced systems administration, networking, cloud technologies, cybersecurity, and hands-on troubleshooting.
Key Responsibilities
- Provide walk-up, phone, and ticket-based technical support to end users.
- Serve as a senior escalation point for complex technical issues involving servers, networks, cloud services, endpoints, applications, and security.
- Administer Microsoft 365, Azure and Entra ID, including user accounts, licensing, access management, and security-related requests.
- Support cybersecurity initiatives, including MFA, endpoint protection, access controls, patching, vulnerability remediation, and security-related incidents.
- Lead or participate in infrastructure upgrades, migrations, system deployments, and other client technology projects.
- Maintain detailed technical documentation, system configurations, troubleshooting procedures, and client environment records.
- Work within the Halo PSA ticketing environment to document incidents, resolutions, escalations, and technical work.
- Communicate directly with clients regarding complex technical issues, recommendations, resolutions, and next steps.
Requirements
Required Qualifications
- Hands-on experience in providing Tier III systems administration, network engineering, or advanced infrastructure support.
- Strong experience administering Microsoft 365, Entra ID, Exchange Online, and related Microsoft cloud technologies.
- Working knowledge of Azure services and cloud infrastructure.
- Excellent communication skills and the ability to explain technical concepts to non-technical users.
- Ability to manage confidential information with professionalism and discretion.
Preferred Qualifications
- Experience working in a Managed Services Provider environment
- Industry certifications such as CompTIA Network+, CompTIA A+, CCNA, Microsoft AZ-900, Microsoft AZ-104 or equivalent.
- Experience deploying and supporting Azure resources.
- Familiarity with Parallels RAS, Citrix, or other virtual desktop infrastructure (VDI) solutions a plus
- Experience working on-site and independently
- Knowledge of using a ticketing system i.e. Halo PSA a plus
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)