Location: Calmont Operations Building Department: Member Services Shift: First Shift (United States of America) Standard Weekly Hours: 40 Summary: Provides accurate, prompt, and courteous service to all Cook Childrens Health Plan Members and Providers in a fast-paced call center. Delivers quality service by responding to every inquiry immediately and directly when possible or by collaborating with other CCHP team members involved in the delivery of care to our Members and Providers. Additional Information: The Health Plan Call Center Rep II provides accurate, prompt, and courteous service to all Cook Children's Health Plan Members and Providers in a fast-paced call center. Delivers quality service by responding to every inquiry immediately and directly when possible or by collaborating with other CCHP team members involved in the delivery of care to our Members and Providers. Schedule:8am-5pm Monday-Friday, Hybrid Education: High School Diploma or equivalent required. 2 years' experience working with hospital and/or Government sponsored Programs or Community-Based Organizations (CBOs). 2 years' experience working in a Call Center Environment or Medical setting. Fluent bilingual in English/Spanish and Medical/insurance terminology. Bilingual (English/Spanish) Required. Must pass Spanish test prior to hire. Knowledge, Skills & Abilities: Excellent verbal, communication, and grammatical skills. Able to work independently. Computer literate with working knowledge and proficiency with Microsoft Outlook, Excel, Word, and Internet Explorer. Ability to manage priorities and complete tasks in a timely manner within outlined timeframes. About Us: Cook Children’s is an equal opportunity employer. As such, Cook Children’s offers equal employment opportunities without regard to race, color, religion, sex, age, national origin, physical or mental disability, pregnancy, protected veteran status, genetic information, or any other protected class in accordance with applicable federal laws. These opportunities include terms, conditions and privileges of employment, including but not limited to hiring, job placement, training, compensation, discipline, advancement and termination. Cook Children’s is a Texas-only employer. If you are hired, you will need to maintain your primary residence within the state of Texas, along with all licenses and credentials required for your position throughout your employment. Promise, a strong word with deep meaning that everyone understands—especially kids. This is the foundation of our organization and what drives us to blaze new trails in medical care, research, advanced technology, as well as programs and initiatives that benefit children who may not otherwise have access to quality health care. Every day our employees come to work with the intention of keeping our Promise. It's the guiding principle that helps our patients and their families get better and stay healthy. As a member of our Cook Children's team, you can be an important part of making that happen. Please, create a profile and upload your resume/CV by clicking the Get Started button.

Call Center Rep II-Health Plan.

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