Your calls are warm, your customers already want to talk to you, and your work has a clear result: a booked appointment or a returning customer. If you’re a customer service pro who enjoys a little healthy target-chasing, this is a sales-flavored role without the cold calling.
About the Role
You’ll join the contact centre team of Australia’s largest used vehicle retailer, based in Perth, as a Senior Customer Engagement Specialist. You’ll turn incoming enquiries into confirmed appointments for the sales team and keep existing customers coming back by booking their vehicle services. Every outbound call is a warm one, and you’ll work across phone, email, SMS and other digital channels. As a senior member of the team, you’ll also be the go-to person for trickier calls and a friendly guide for newer teammates.
What You’ll Do
Respond to inbound enquiries and follow up leads across phone, email, SMS and digital channels
Book qualified appointments for the sales team
Make warm outbound calls to existing customers to promote and book vehicle services
Use a consultative, low-pressure approach to handle hesitations and objections
Take escalated calls and resolve them with ownership
Keep customer records and the database accurate and up to date
Coach and support new hires as they settle in
Work toward team targets while keeping every customer interaction positive
What You’ll Bring
Contact centre experience, with a strong track record in customer service, sales support or appointment-setting
Confident objection handling and a soft-sell style that builds trust rather than pressure
Excellent written and spoken English, with a warm, natural tone for Australian customers
Comfort handling both inbound and outbound calls across multiple channels
Accurate, tidy record-keeping in CRM or similar systems
Independent problem-solving, including taking on escalated calls
Availability for a rotating schedule, including weekends (5 days a week with 2 consecutive rest days, shifts between 6:00 AM and 10:00 PM Manila time)
Steady motivation in a high-volume environment where consistency matters
Nice to Have
Experience in automotive, retail, telco, insurance or other consultative sales settings
Previous experience as a buddy, trainer or SME
Experience with AU-facing accounts or Australian customers
Experience supporting priority or premium customer accounts
What’s In It For You
Daytime-friendly hours: Manila and Perth share a time zone, so there are no graveyard shifts
Warm calls only: no cold calling
A built-in support network of fellow contact centre consultants
Room to grow: your mentoring and escalation work builds your profile for leadership roles
A recognizable brand: you’ll represent a well-known, leading name in the Australian automotive market
Call to Action
If you’re ready to turn great conversations into real results, we’d love to hear from you. Send us your CV today and one of our recruiters will be in touch to walk you through the role, schedule options and next steps.