The overall scope of the job includes serving food and beverages to guests in the assigned outlet, providing a courteous, professional, efficient and flexible service consistent with the standards of the hotel and in line with Kempinski’s DNA values in order to encourage sales and maximize guest satisfaction.
- Reporting to Assistant Room Service Manager & Room Service Manager.
- A courteous, professional and efficient service is provided at all times.
- Be knowledgeable of all services and products offered by the hotel.
- Have a thorough knowledge and understanding of all food and beverage items offered by the department assigned.
- Have the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives.
- Monitor operating supplies, equipment and reduce spoilage and wastage successfully.
- Ensure that the place of work and surrounding area is kept clean and organized at all times.
- Successfully perform opening and closing procedures established for the assigned outlet
- Handle guest enquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors.
- Report guest complaints immediately to the supervisors and ensuring follow up is performed with the guest.
- Being knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department.
- Undertake reasonable tasks and secondary duties as assigned by the Department Head.
- Assist in carrying out scheduled inventories of products and operating equipment.
- Perform any other assigned reasonable duties and responsibilities as assigned.
- Ensure that food & beverage service is available for all hotel rooms & suites.
- Correct Service procedures as per the outlines standard of performance
- Ensure communication between Kitchen, Order taker and service team members.
- All rules & regulations are strictly adhered within the hotel including hotel’s policy on fire and safety as well as hygiene regulations including HACCP.
- The service team is well managed, having delegated the appropriate tasks to the team members.
- A High quality of product and service is maintained in the outlet.
- The outlet is developed in an entrepreneurial manner, looking for opportunities to generate more business at all times.
Founded in Germany in 1897, Kempinski Hotels has long reflected the finest traditions of European hospitality. Today, as ever, Kempinski is synonymous with distinctive luxury.
Located in many of the world's most well-known cities and resorts, the Kempinski collection includes hotels in a grand manner, pace-setting modern establishments, and older hotels of individual charm. All blend gracefully into their surroundings and offer luxurious accommodations, superb cuisine, and unrivaled facilities - complemented by impeccable service.
For leisure and business guests alike, the name Kempinski has long been synonymous with style, mobility, and efficiency. Put simply, they are the first choice for the discerning individual.
In addition to operating many of the finest city hotels in the world, Kempinski is a name that can now be found in many exciting resort locations, each combining local flair and ambiance with the international standards of service and luxury that Kempinski guests have come to expect.
Located in many of the world's most well-known cities and resorts, the Kempinski collection includes hotels in a grand manner, pace-setting modern establishments, and older hotels of individual charm. All blend gracefully into their surroundings and offer luxurious accommodations, superb cuisine, and unrivaled facilities - complemented by impeccable service.
For leisure and business guests alike, the name Kempinski has long been synonymous with style, mobility, and efficiency. Put simply, they are the first choice for the discerning individual.
In addition to operating many of the finest city hotels in the world, Kempinski is a name that can now be found in many exciting resort locations, each combining local flair and ambiance with the international standards of service and luxury that Kempinski guests have come to expect.