The Hotel Manager is responsible for the coordination of all operative outlets of the Kempinski Hotel Gold Coast City Accra, to ensure a smooth course of daily business including the aspect of profitability, quality- insurance as well as quality-improvement, communication and staff leadership. During the absence of the General Manager he or she is responsible to substitute her. He/She is responsible for the development and realization of projects and concepts within the team.
- Responsible for the optimization of sales.
- Substitute the General Manager in her absence and acquisition of representative tasks.
- Responsible for coordination, initiation and control of all operational processes as well as appropriate delegation and control of the individual tasks.
- Link between the General Manager and the Department Heads and Team Leaders.
- Ensure an optimal communication between GM and Department / Department heads in the form of meetings, etc.
- Implement annual reviews for the subordinate Department and Head of Department, as well as promotion, development, and career planning; Initiate corrective / disciplinary action in collaboration with the GM.
- Responsible for the implementation and adoption of projects in collaboration with the GM.
- Strong Rooms background is an added advantage.
- Responsible for leadership in all matters in relation to safety and protection in the hotel.
- Budget coordination, creation, control operations.
- Cost control, sales optimization through promotional activities.
- Develop and constantly monitor all security-relevant measures and facilities especially fire protection and rules of conduct in emergency situations, taking into account the current requirements by authorities and legislation.
- Achieve or exceed budget, ensuring a permanent improvement of quality standards and optimization of work processes in the operational area.
- Monitor and Control sales of the room rate in terms of Logis.
- Monitor quality of all public and non-public spaces.
- Monitor the technical condition of the departments.
- Handle the daily monitoring of all departments.
- Initiate cross-cutting projects.
- Ensure own personal and professional training.
- Acquire Manager on duty services during the week and on weekends.
- Develop and assure standards in the areas of Logis and F&B.
- Handle forecast and yield management for the Logis area in collaboration with the GM and FOM.
- Secure the realization of quantitatively as qualitatively optimal utilization of the Logis range.
- Masters, Bachelor’s or similar degree from an accredited college or university with major work in Tourism/Hotel Management as well as sound training and education in the international luxury hotel business management.
- International experience in comparative positions
- Sound training in various departments in international luxury hotels
- Proficiency in written and oral French is an added advantage
- Analytical thinking and very good executive competence
- Ability to motivate and supervise employees
- Administration, Planning and Organizational skills
- Excellent Verbal and written communication skills
- Presentation and Customer service skills
- Budgeting experience
- Team leadership skills
- Very good knowledge of Microsoft Office applications